IT Specialist

Overview

Hybrid
$40 - $50
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Unable to Provide Sponsorship

Skills

Installing
imaging
configuring
network printers
Hardware & Software
Network Protocols
Computer Imaging
Software Installation
Peripheral Configuration
Data Migration
Process Documentation
ServiceNow

Job Details

Job Title:

Expert IT Specialist (12-month contract)

Job Description:

Seeking an experienced IT Specialist to join the Client Services team for a 12month engagement. The role focuses on advanced technical support, proactive problem-solving, and ensuring high customer satisfaction across IT services.

Key Responsibilities:

  • Evaluate and prioritize IT incident and problem tickets, assessing business impact and urgency.

  • Take ownership of customer issues, resolving incidents promptly and communicating progress to stakeholders.

  • Provide mentorship and act as a technical resource for other support technicians.

  • Install, configure, and deploy computer hardware, software, peripherals, and network devices.

  • Migrate user data and profiles during computer replacements; deploy new business applications.

  • Coordinate with Data Center Operations for user data storage, backups, and account management (AD, email, Citrix, etc.).

  • Collaborate with application development teams to troubleshoot customer-level issues and support technical resolutions.

  • Work with network teams to identify and detail customer-level network issues to support resolution.

  • Stay current with emerging technologies, trends, and recommend technical improvements.

Project Management:

  • Lead small to medium projects, including directing team efforts and integrating individual strengths for project success.

  • Provide regular status updates to management.

Documentation:

  • Develop and maintain process and procedure documentation aligned with internal Operational Level Agreements (OLAs) and external Service Level Agreements (SLAs).

  • Conduct annual reviews of documentation to ensure accuracy and relevance.

System Security:

  • Adhere to IT security policies and implement required security measures.

  • Protect data from unauthorized access, alteration, or destruction.

Required Skills:

  • Strong knowledge of computer hardware, software, networking protocols, and peripherals.

  • Experience in user support, ticket management, and incident resolution.

  • Proven ability to mentor technical staff and guide team efforts.

  • Excellent communication and customer service skills.

  • Ability to manage multiple priorities and projects simultaneously.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.