Overview
On Site
USD 85,100.00 - 169,800.00 per year
Full Time
Skills
Knowledge Transfer
Procurement
Expect
Centricity
Voice Of The Customer
TDMS
IT Architecture
Facilitation
FOCUS
Customer Experience
Partnership
Customer Relationship Management (CRM)
Decision-making
Optimization
Service Delivery
Stakeholder Management
Intellectual Property
IP
Accountability
Collaboration
Teamwork
Innovation
Articulate
Operational Excellence
Screening
PASS
Law
Security Clearance
IT Consulting
System Administration
Network Operations
Software Development
Computer Science
Information Technology
IaaS
Customer Facing
Microsoft Azure
Amazon Web Services
Cloud Computing
Solution Architecture
IC
Internal Communications
Integrated Circuit
SAP BASIS
Legal
Recruiting
Microsoft
Job Details
The Cloud Solution Architect focuses on aligning technical architecture and digital transformation solutions with customer and partner business outcomes, acting as the voice of the customer to internal teams and advocating for customer success. It involves building and expanding relationships with technical decision-makers, delivering trusted technical advice, and ensuring customer readiness through knowledge transfer and operational health support.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or I ntelligence c ommunity.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Customer Centricity
Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
Customer Impact
Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs) , represents them. Engages in strategic service delivery planning, in partnership with the account team, to improve targeted customer relationships and support accurate customer contact for surveys.
Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.
Seeks information about the underlying needs of customers and recommends service delivery to meet those needs. Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. Provides the most effective method of service delivery by analyzing trends and common themes across customers. Builds plans that consider potential obstacles and immediate and long-term consequences.
Demonstrates expertise in a specific solution, or several products, feature functions, or services. Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Business Impact
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members. Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Prioritizes Managed Intellectual Property (IP)/Community IP re-use where appropriate to accelerate customer outcomes Contributes to IP creation and updates by identifying gaps through delivery Participates in relevant communities to share expertise and learn from others.
Individual Impact
Consistently applies "lessons learned ", model personal accountability & teamwork.
Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform. Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to.
Customer Success
Ensures delivery meets/exceeds all operational excellence guidelines and best practices.
Qualifications:
Required Qualifications:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or I ntelligence c ommunity.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Customer Centricity
Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.
Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation. Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.
Customer Impact
Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs) , represents them. Engages in strategic service delivery planning, in partnership with the account team, to improve targeted customer relationships and support accurate customer contact for surveys.
Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.
Seeks information about the underlying needs of customers and recommends service delivery to meet those needs. Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly. Provides the most effective method of service delivery by analyzing trends and common themes across customers. Builds plans that consider potential obstacles and immediate and long-term consequences.
Demonstrates expertise in a specific solution, or several products, feature functions, or services. Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Business Impact
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members. Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Prioritizes Managed Intellectual Property (IP)/Community IP re-use where appropriate to accelerate customer outcomes Contributes to IP creation and updates by identifying gaps through delivery Participates in relevant communities to share expertise and learn from others.
Individual Impact
Consistently applies "lessons learned ", model personal accountability & teamwork.
Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform. Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to.
Customer Success
Ensures delivery meets/exceeds all operational excellence guidelines and best practices.
Qualifications:
Required Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
- Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification:This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 2+ years experience working in a customer-facing role (e.g., internal and/or external).
- 2+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.