Project Coordinator

Hi,

Greetings from Keen Technology Solutions LLC!
Job Role: Project Coordinator
Location: Maryland Heights, MO (Hybrid)
Contract: 12+ Months W2
Interested Candidates please share your updated resume.

Responsibilities:

Tracking and reporting on course and exam completions and failures using a third-party vendor site and ServiceNow.

Communicate course completions and failures to individuals. For example, if someone fails an exam, they will contact them to inform them that they did not pass and that they will need to retake it within 7 days.

Ensure individuals have access to the training

These individuals will also be responsible for replying to service requests and providing service and support to individuals, including answering questions such as: What do I do if I do not pass the exam? Why isn t the course/exam working for me?

Training

This is a high-profile, high-stakes role, so these individuals will receive extensive training to ensure their success.

What professional experience would

Individuals with experience working in a position that required extreme attention to detail. Individuals with record-keeping expertise, such as a Registrar or Librarian.

Required Skills:

Extreme attention to detail (this position is hyper-focused on data and reporting, and there is no room for error).

Excellent customer service skills

Ability to multitask

Strong critical thinking skills

Ability to communicate effectively and accurately with a variety of internal stakeholders.

Ability to proactively find answers to questions and understand when to escalate questions or circumstances.

Strong MS Excel skills, particularly as it relates to database management

Preferred Skills:

ServiceNow experience

Thanks & Regards,
Jayanth.