Service Desk Technician

Job Title: Service Desk Technician

Location with zip code: Peachtree City, GA 30269

Duration: FTE

Clearance: Secret or above

Required Certificate: CompTIA Sec+

Role and responsibilities:

• Provides first contact incident resolution to customers with hardware, software, and application problems, providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.
• Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems.
• Understanding of current principles and best practices of IT Help Desk support.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Setup, configuration, troubleshooting and maintenance of user workstations. Fulfills installation of software requests using Microsoft SCCM.
• Experience with remote management tools.
• Knowledge of Blackberry and iPhone configuration and troubleshooting.
• Experience with Microsoft Windows and Active Directory.
• Network and Virtual Private Network basics.

Requirements:

• Ability to gain/maintain DoD 8570 Level II baseline and computing environment certifications.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.