Urgent Client Requirement: Desktop Support Engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

ServiceNow
Windows
Mac
Android
iOS
MDM

Job Details

Position: Desktop Support Engineer
Location: Denver, CO (Onsite)
Duration: 6-12+ Months

Mandatory Areas

Must Have Skills
Skill 1 Yrs of Exp Desktop support
Skill 2 Yrs of Exp ITIL
Skill 3 Yrs of Exp Windows system admin

Good To have Skills
Skill 1 Yrs of Exp ServiceNow
Skill 2 Yrs of Exp Good communication
Skill 3 Yrs of Exp Windows/Mac, Android/iOS

Job Description
Provide advanced technical support for client-issued laptops (including peripherals like printer and scanner), including hardware and software troubleshooting, as well as resolution of escalated service requests and incidents.
Coordinate and execute onboarding setup, including hardware configuration and first-day login readiness, covering user provisioning and system access.
Manage mobile device enrollment, configuration, and compliance through approved Mobile Device Management (MDM) platforms.
Oversee the packaging, shipping, and tracking of IT assets to remote or new employees in coordination with logistics partners.
Network connectivity troubleshooting at the endpoint
Travel to remote offices as needed on Customer Leadership Teams demand
Provide white glove support.
Document resolutions and contribute to the knowledge base for continuous service improvement.

Best Regards
Mohd Suhaib
Cardinal Integrated Technologies
Direct:

Ph: Ext 329
Email:

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