Overview
On Site
Contract - W2
Contract - Independent
Skills
Information Architecture
Information Assurance
Impact Analysis
Laptop
iPad
iPhone
Break/Fix
Operating Systems
Servers
Distribution
Inventory
Reporting
Migration
Oracle Linux
Management
Regulatory Compliance
Issue Tracking
Customer Service
Tier 2
Help Desk
Technical Support
Computer Hardware
Microsoft SCCM
System Imaging
Server Administration
Microsoft
Mobile Device Management
Master Data Management
Meraki
Remote Support
Bomgar
ServiceNow
Microsoft Windows
Microsoft Office
Mobile Device Support
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking an experienced IT Support Analyst for a long-term contract opportunity in Ankeny, IA. The ideal candidate will provide advanced end-user support for both hardware and software issues, manage endpoint deployments, and administer SCCM and Intune environments. This is an on-site role supporting a dynamic, enterprise-level environment.
Responsibilities:
Requirements
Requirements:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking an experienced IT Support Analyst for a long-term contract opportunity in Ankeny, IA. The ideal candidate will provide advanced end-user support for both hardware and software issues, manage endpoint deployments, and administer SCCM and Intune environments. This is an on-site role supporting a dynamic, enterprise-level environment.
Responsibilities:
- Provide Tier 2 desktop and end-user support for Windows and Apple devices (desktops, laptops, iPads, iPhones, MacBooks, etc.).
- Troubleshoot and resolve hardware and software issues, including break/fix and deployment tasks.
- Perform machine deployments and reimaging using SCCM and Intune.
- Support and manage operating system and application updates through SCCM.
- Utilize SCCM to:
- Deploy operating system images, software updates, and applications.
- Manage SCCM site servers, distribution points, and management points.
- Monitor logs, resolve deployment/configuration issues, and maintain accurate inventory reporting.
- Support hybrid environments (co-managed with Intune) and assist in migrations as needed.
- Configure, deploy, and manage Microsoft Intune (or comparable MDM solutions like Meraki) for endpoint and mobile device management.
- Manage application deployment, compliance policies, and generate compliance reports via Intune.
- Provide remote support to users utilizing Bomgar (or equivalent remote-in tools).
- Respond to and track support requests in ServiceNow (or any comparable ticketing system).
- Deliver excellent customer service in a fast-paced, enterprise setting.
Requirements
Requirements:
- 3+ years of Tier 2 Desktop/IT Support experience (not help desk).
- Strong experience in end-user support for hardware and software issues.
- Expertise with SCCM, including OS imaging, software updates, site server management, and hybrid environments.
- Hands-on experience with Microsoft Intune or comparable MDM solutions (e.g., Meraki).
- Familiarity with remote support tools (e.g., Bomgar) and ticketing systems (ServiceNow or similar).
- Proficiency supporting both Windows and Apple devices.
- Experience with Office 365 and mobile device support.
- Excellent troubleshooting and communication skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.