Overview
Skills
Job Details
IT Support Specialist (W2 Position) Location : Washington, DC Duration : 6+ Months
Need Local s
Job Description :
Minimum 7 years of IT support Specialist
Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA
Proficiency in Windows troubleshooting and device support
Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project
Experience installing, configuring, and supporting laptop and mobile devices.
Experience with remote support tools (Remote Desktop, Zoom, MS Teams)
Knowledge of cloud security best practices and compliance
Experience supporting a hybrid work environment that includes support of staff deployed worldwide
Strong communication and interpersonal skills
Ability to work under deadlines and to adapt to changing circumstances
Collaborative team spirit, cultural sensitivity, and a strong desire to learn
Bachelor s degree in IT or related field; relevant certifications (e.g., CompTIA, Microsoft, ITIL) preferred
Hardware, software, and network support for global staff
Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting, as well as enterprise initiatives like cyber hygiene scans and data loss prevention
IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory
Email support, including account creation, updates, deletions, and archiving
IT equipment support, maintenance, repair, and replacement of IT assets