Overview
Hybrid
$65,000 - $85,000
Full Time
Skills
help desk
desktop support
hardware support
adobe
networking
vmware
windows
macOS
Job Details
Help Desk Support
Salary: $65k-$85k + bonus
Location: Chicago, IL
Hybrid: 3 days onsite, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor s degree
- 3-5 years of experience in an IT help desk or desktop support role, demonstrating a strong understanding of technical support principles and practices.
- Experienced in the following areas:
- Hardware (e.g., desktops, laptops, mobile devices).
- Adobe Suite
- Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
- VMWare
- Microsoft Office Suite
- Windows & macOS
Responsibilities
- Serve as an escalation point for junior technicians, offering guidance, training, and support to help them resolve complex problems and develop their skills.
- Troubleshooting and Problem Solving: Diagnose and resolve a wide range of complex technical problems, often remotely, on-site or travel to remote offices, including issues with operating systems, applications, peripherals, and network infrastructure.
- Record detailed issue description, document troubleshooting steps performed, and enter issue resolution in the ticketing system
- Perform basic hardware and troubleshooting software
- Follow up with customers to ensure the issue has been resolved
- Track, route, and redirect issues and inquiries to correct resources/teams
- Properly escalate unresolved issues to the next level support
- Help support Audio/Video conference equipment for presentations and meetings
- Document all PC software and hardware procedures
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