Senior UX Designer

• The candidate will support the end-to-end design and delivery of digital services, from discovery to live service operations.
• This includes facilitating workshops, conducting user research, creating prototypes, validating solutions with users, and ensuring accessibility and usability compliance.
• The role will work closely with business, technical, and stakeholder teams throughout the project lifecycle.

Key Responsibilities and Deliverables:

Discovery Phase:

• Facilitate project kick-off meetings to produce:

  Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map
• Short- and long-term goals, fears and challenges, and problem statements

• Conduct user research to produce:

  User interview topic maps and scripts
• User interview synthesis and research findings reports
• Present findings during Inception ( Science Fair Day ) to align business and technical teams on next steps.
• Additional deliverables: User Storyboards, Technical Service Blueprints, and defined business KPIs.

• Test hypotheses and explore potential solutions to meet user needs.
• Conduct design sprints (e.g., Google Ventures 5-Day Sprint) as needed.
• Produce clickable prototypes and validate them with users through usability testing.
• Iterate designs based on user feedback.
• Identify processes or policies requiring updates to support new services.
• Produce a business proposal to justify Beta phase funding.
• Define vision for solution and prioritize features for Beta development.
• Deliver KPIs related to user solutions.

• Build and test a Minimum Viable Product (MVP) in a live, user-facing environment.
• Participate in Agile ceremonies (stand-ups, sprint planning, backlog grooming, reporting, acceptance, retrospective).
• Create and validate user stories, sketch ideas, produce designs, and iterate based on usability testing.
• Conduct accessibility compliance testing and usability sessions for the MVP.
• Obtain product owner sign-off and update backlog for future iterations.

• Support continuous improvement of live services.
• Conduct ongoing user research: interview topic maps, scripts, synthesis, and findings reports.
• Conduct regular accessibility compliance and usability testing.
• Analyze usage analytics and user behavior to track and measure KPIs.

• Strong facilitation and collaboration skills for workshops and stakeholder meetings.
• Expertise in user research, usability testing, prototyping, and service design.
• Knowledge of Agile and Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Understanding of accessibility and compliance standards.
• Ability to iterate quickly and adapt designs based on user feedback and research insights.

• Bachelor s degree in UX Design, Human-Computer Interaction, Service Design, or related field.
• Experience in end-to-end service design or UX design projects.
• Proficiency with prototyping and design tools (e.g., Figma, Adobe XD, Sketch).
• Strong organizational skills and ability to manage multiple deliverables simultaneously.
• Experience in analyzing user data and defining KPIs for digital services.