Overview
On Site
Full Time
Skills
Technical Support
Mergers and Acquisitions
Science
Security Clearance
IT Service Management
Fluency
Computer Networking
Analytical Skill
Research
Emerging Technologies
Remote Support
ServiceNow
Documentation
Break/Fix
Laptop
Microsoft Windows
Operating Systems
Active Directory
Cisco
Virtual Private Network
Microsoft
Dell
Computer Hardware
Multitasking
Management
Communication
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2511033
Location: CAMBRIDGE, MA, US
Date Posted: 2025-10-23
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Department of Transportation. SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.
This is a fully onsite position at the US Dept of Transportation Volpe Center in Cambridge
Job Role Specific Requirements:
Proficient prioritizing project tasks and troubleshooting complex and advanced end-user issues. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Willing and able to coach junior and mid-level engineers with complex incidents.
Top Qualifications, Skills, Experience or Certifications:
Qualifications
Job Requirements:
Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates. Must have a thorough understanding of Windows systems, applications, and be able to support the following in addition to the above skills:
Attributes:
Location: CAMBRIDGE, MA, US
Date Posted: 2025-10-23
Category: Engineering and Sciences
Subcategory: Field Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Department of Transportation. SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.
This is a fully onsite position at the US Dept of Transportation Volpe Center in Cambridge
Job Role Specific Requirements:
Proficient prioritizing project tasks and troubleshooting complex and advanced end-user issues. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Willing and able to coach junior and mid-level engineers with complex incidents.
Top Qualifications, Skills, Experience or Certifications:
- Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
- Multi-tasking, prioritization, and time management - Ability to pivot and act in a timely manner.
- Technical Aptitude - Capable of handling a multitude of technical issues.
- Excellent written and verbal communication - Ability to accurately diagnose, document and explicate an issue.
Patience & Flexibility - Microsoft or other industry related professional certifications are preferred.
- Essential job functions must include strong analytical and troubleshooting skills.
- Stay current with existing and emerging technologies, changes and updates.
Qualifications
Job Requirements:
Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates. Must have a thorough understanding of Windows systems, applications, and be able to support the following in addition to the above skills:
- 7+ years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.
- 7+ years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.
- Perform day-to-day responsibilities utilizing ServiceNow.
- Prioritize and evaluate a variety of technical issues.
- Ensure proper recording, documentation, and closure of tickets.
- Triage, resolve, and escalate issues to appropriate teams.
- Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.
- Field phone calls or chats throughout the day from internal employees
- Bachelor's Degree in a related field but can be replaced by 7 years of related experience
Proficiency with: - Microsoft Windows 11 Operating Systems, Microsoft O365/M365
- Microsoft Active Directory Users and Computers
- Cisco Remote VPN Access
- Microsoft file and print services
- Apple Mobile Systems
- DELL hardware
Attributes:
- Team Player, willing to share knowledge and pitch in wherever needed.
- Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.
- Technical Aptitude - capable of handling a multitude of technical issues.
- Excellent written and verbal communication - Ability to accurately convey an issue.
- Patience and flexibility.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.