Overview
On Site
USD 15.00 - 15.00 per hour
Full Time
Skills
Customer Facing
Management
Documentation
Help Desk
Phone Support
Microsoft Windows
Customer Service
Microsoft Office
Organizational Skills
Scheduling
UPS
Communication
Problem Solving
Conflict Resolution
Taxes
Life Insurance
Marketing Intelligence
MI
Collaboration
Partnership
Business Transformation
Law
Job Details
Job Description
We are seeking an IT Concierge to provide first-line support for users experiencing issues with their devices. This role works closely with the PC Support team to ensure smooth resolution of technical problems. The IT Concierge will assist users who walk up with new issues, respond to chat inquiries, schedule appointments, follow up on repairs, and keep users informed about the status of their ticket requests.
This is a customer-facing position that offers exposure to IT troubleshooting and the potential to grow into a more technical role based on performance and interest.
Key Responsibilities
Required Skills
Additional Qualifications
Experience Level
Entry Level - Ideal for individuals looking to start a career in IT with opportunities for advancement.
Job Type & Location
This is a Contract position based out of Allen Park, MI.
Pay and Benefits
The pay range for this position is $15.00 - $15.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen Park,MI.
Application Deadline
This position is anticipated to close on Dec 11, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking an IT Concierge to provide first-line support for users experiencing issues with their devices. This role works closely with the PC Support team to ensure smooth resolution of technical problems. The IT Concierge will assist users who walk up with new issues, respond to chat inquiries, schedule appointments, follow up on repairs, and keep users informed about the status of their ticket requests.
This is a customer-facing position that offers exposure to IT troubleshooting and the potential to grow into a more technical role based on performance and interest.
Key Responsibilities
- Serve as the first point of contact for walk-in users and chat support.
- Create and manage support tickets, ensuring accurate documentation of issues.
- Coordinate with technical teams to relay information and resolve issues promptly.
- Schedule appointments and follow up on ongoing repairs.
- Maintain clear communication with users regarding ticket status and timelines.
Required Skills
- Help Desk Support
- Phone Support
- Windows OS
- Customer Service
- Ticketing Systems
- Office 365
Additional Qualifications
- Strong organizational skills for scheduling and timely follow-ups.
- Excellent verbal and written communication skills.
- Ability to accurately log user issues and details in ticketing systems.
- Customer-focused mindset with a proactive approach to problem-solving.
Experience Level
Entry Level - Ideal for individuals looking to start a career in IT with opportunities for advancement.
Job Type & Location
This is a Contract position based out of Allen Park, MI.
Pay and Benefits
The pay range for this position is $15.00 - $15.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen Park,MI.
Application Deadline
This position is anticipated to close on Dec 11, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.