Billing Operations Specialist

Role: Billing Operations Specialist

Location: San Francisco, CA (Hybrid)

Duration: 5+ Months

Job description:

As a Billing Operations Specialist, you will support and maintain billing processes that are essential to Company Business and Company Media s financial operations. Your role will focus on ensuring accurate and timely billing, supporting customer satisfaction, and contributing to process improvements. You ll collaborate with cross-functional teams, including finance (FP&A, accounting), sales, operations, engineering, and customer support, to address billing needs, resolve discrepancies, and help implement scalable solutions that align with Company goals.

Responsibilities:

• Support billing operations processes to ensure accuracy, timeliness, and compliance with company policies and industry regulations for Company Media and Company Business.
• Calculate and manually adjust invoices or billing entries in line with established procedures, maintaining accuracy and adherence to standards.
• Assist in identifying and recommending opportunities to improve existing billing systems and processes.
• Collaborate with cross-functional teams, including Sales, Sales Operations, FP&A, Product Management, Engineering (Product, CRM, IT Corp, and FinTech), and Customer Support,

to address billing needs and operational challenges.

• Contribute to initiatives aimed at streamlining billing workflows and enhancing customer satisfaction.
• Assist in managing stakeholder expectations by clearly communicating updates and milestones.
• Track and report on key metrics to support data-driven decision-making.
• Analyze billing data to identify discrepancies and provide actionable recommendations for improvement.
• Ensure compliance with relevant regulations and assist in preparing detailed reports on billing operations for internal review.

Experience & Skills:

• Bachelor s degree in Finance, Accounting, Business Administration, or equivalent work experience.
• 2-4 years of experience in billing operations, finance, or a related field; technical experience is a plus.
• Experience in B2B or media sales billing is a plus.
• Familiarity with billing systems and software; proficiency in GSuite and Salesforce is preferred.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Ability to identify and resolve issues with guidance, and implement changes effectively.
• Clear and professional communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Interest in learning and growing within billing operations and process optimization.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.