System Admin

Overview

On Site
Depends on Experience
Full Time

Skills

sccm
autopilot
jabber
citrix

Job Details

Responsibilities:
The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level.
Core Technology

  • Windows 10 and Windows 11
  • SCCM/Autopilot
  • Microsoft 365 Suite
  • Jabber
  • Citrix
  • Network wireless and wired
  • HP laptops, docking stations

Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.
Provides advanced, hands-on technical support as escalated from Service Desk.
Communicates and escalates incidents and requests.
Logs and tracks incidents and requests; reviews incident and requests.
Investigates hardware problems and performs minor system hardware and communication connection repairs
Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Aids and trains users on proper use of technology

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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