Lead ServiceNow Consultant

Overview

Remote
$40 - $50
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

IT Service Management
IT Operations
ServiceNow
SailPoint

Job Details

Job Title: Lead ServiceNow Consultant

Remote and Travel

Experience Level: 8+ years overall ServiceNow experience (with 3+ years in a lead role)

Job Summary:

We are seeking an experienced Lead ServiceNow Consultant to lead and deliver end-to-end ServiceNow implementations with a strong focus on ITOM, ITSM, and CMDB Discovery. The ideal candidate will possess deep hands-on expertise across ServiceNow modules, particularly ITSM, ITOM, HRSD, and CSM, with proven experience in configuration, dashboard performance optimization, and integrations such as SailPoint.

This role demands both technical depth and strategic insight translating business requirements into scalable ServiceNow solutions that drive operational efficiency and business value.

Required Skills & Experience:

  • 8+ years of ServiceNow experience, with at least 3+ years in a lead or architect role.
  • Proven hands-on experience in ServiceNow ITSM and ITOM implementations.
  • Strong proficiency in CMDB Discovery, Service Mapping, and Event Management.
  • Experience working with HRSD and CSM modules.
  • Solid understanding of ServiceNow client scripts, business rules, and UI policies.
  • Expertise in reporting, dashboards, and performance tuning.
  • Exposure to SailPoint integrations or other IAM tools would be huge plus.
  • Deep understanding of ITIL processes and best practices.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) ITSM and/or ITOM.
  • ServiceNow Certified Application Developer (CAD) a plus.
  • ITIL v4 Foundation Certification.
  • Experience with integrations using REST/SOAP APIs.
  • Familiarity with cloud and infrastructure monitoring tools.
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About Advent Global Solutions, Inc.