JIRA/Confluence Specialist

• Position Name: Middle Level JIRA/Confluence Specialist
• Work Location/ Work Hours: San Jose, CA Onsite / 9:00AM~6:00PM PST (Onsite)
• Duration: 6 Months

Responsibilities:

• Configuration and maintenance of Jira, Bitbucket, Confluence, and other Atlassian Tools.
• Create and manage Jira components including project workflows, screen schemes, permission schemes, and notification schemes.
• Support and troubleshoot Jira and Confluence.
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
• Design & manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and reports based on departmental needs.
• Develop, test, and deploy integrations between Atlassian products and other internal systems.
• Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices.
• Conduct user-training and help-sessions for new features or implementations.
• Basic JQL Administration and query writing tasks.
• Migrating people/projects from other tools to JIRA/Confluence.
• Manage accounts and groups for Confluence and JIRA projects.
• Audit accounts disabling those no longer in use.
• Monitor Confluence for operation, content, and security.
• Coordinate testing new macros with users and application administrators.
• Coordinate with users for testing product updates before and after production release.
• Act as first point of contact for tickets for Confluence, JIRA, and GitHub.
• Self-train on Confluence, JIRA, and GitHub.
• Act as a point of contact for onboarding new users and teams, and answering frequently asked questions.
• Manage associations (accounts) and answer frequently asked questions for GitHub (not Git).

Requirements:

Mandatory:

• Strong knowledge and hands-on experience in configuring and troubleshooting Atlassian suite of products especially JIRA, Confluence.
• Experience with GitHub.
• Minimum 3-5 years supporting Atlassian products with expert experience in:
• Troubleshooting issues in JIRA / Confluence tools.
• Optimizing designs in creating issues with conditions, validations, and post functions.
• Demonstrated outstanding analytical, teaming, and interpersonal skills.
• Highly developed oral and written communication skills; strong presentation skills.
• Integration knowledge is a plus.
• Experience coordinating a dynamic environment managing coordination throughout all areas of responsibility.
• BS Degree.
• Atlassian certifications are a plus.
• Five+ years of system administration experience in Linux environments and proficient in tasks such as shell scripting, creating cron jobs, analyzing log files, managing user accounts and groups, configuring iptables, and setting up mail services.
• Proven ability to multi-task.
• Independent, self-starter.
• Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.
• Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, three-tier architecture, and service-oriented architecture, enterprise service bus, http, and differences between browsers.
• Able to lift 50 lbs.
• Able to move servers to and from the main DC to the colocation and labs.
• Install new hardware or migrate existing servers (rack and stack).