Desktop Support Specialist

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)

Skills

experience installing and imaging computers
configuring peripherals
and supporting business applications.
ServiceNow ticketing system

Job Details

Job Title: Desktop Support Specialist
Location: Sanford, NC
Duration: One-Year Contract

Job Description:

IRG Clients is seeking an experienced Desktop Support Specialist to join its Client Services Operations team. This position will provide hands-on technical support for service desk requests, hardware installations, software troubleshooting, and IT incident resolution. This role will primarily support users in the Sanford, NC area, and travel is required.

Key Responsibilities:
  • Provide expert-level desktop support, resolving hardware, software, and networking issues efficiently.
  • Install, configure, and image new desktops/laptops and install appropriate customer-specific software.
  • Set up and configure local and network printers and other peripherals.
  • Perform data migration and user profile transfers during equipment replacements.
  • Use ServiceNow to track and manage service tickets and update customers on issue resolution progress.
  • Collaborate with application and network teams to diagnose and resolve system or infrastructure issues at the customer level.
  • Develop and maintain up-to-date documentation for technical support processes and procedures.
  • Ensure compliance with IT security standards and help protect data from unauthorized access or misuse.
  • Lead and manage small to medium-sized IT support projects, providing regular status updates to management.
  • Stay current with emerging IT trends and recommend technical solutions for process improvement.
Qualifications:
  • 7+ years of hands-on experience with computer hardware, software, peripherals, and networking protocols.
  • Proven experience installing and imaging computers, configuring peripherals, and supporting business applications.
  • Strong skills in user data migration, profile management, and printer setup.
  • Proficient in documenting technical processes and following operational standards.
  • Working knowledge of the ServiceNow ticketing system.
  • Ability to work independently, manage time effectively, and lead projects when necessary.
  • Excellent communication, problem-solving, and customer service skills.
  • Must be comfortable with travel to support sites in the Sanford area.
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