Overview
Full Time
100% Travel
Skills
Physical Layer
Data Link Layer
Network Layer
Metrics Management
Change Request Management
Problem Management
People Management
Extract
Transform
Load
Managed Services
Effective Communication
Offshoring
SLA
ServiceNow
Presentations
Disaster Recovery
Incident Management
Data Lake
Data Warehouse
ITIL
Production Support
Delivery Management
Leadership
Motivation
Communication
Collaboration
Analytical Skill
Problem Solving
Conflict Resolution
Data Integration
Business Intelligence
Microsoft Azure
ADF
Microsoft SSIS
Talend
Microsoft SSRS
Microsoft Power BI
Tableau
IT Service Management
Service Management
IMG
Management
Technical Direction
LinkedIn
Job Details
Role: Data Operations Lead
Location: Chicago IL (Onsite)
Candidate must have:
- Experience in working on Application production support engagements:
- L1, L2 and L3 support
- SLA & Metrics management in application production support projects
- Incident Management, Service Request Management, Problem Management which covers IT service management
- Expertise in ITIL processes
- Production support ticket management
- Continuous Service improvements
Data Operations Lead
- We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.
Responsibilities:
- Lead and manage team of ETL and BI experts, fostering a collaborative and productive work environment.
- Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement.
- Facilitate clear and effective communication between internal and external stakeholders, ensuring everyone is aligned and informed.
- Oversee daily operational activities, identifying and implementing improvements to streamline processes and maximize efficiency.
- Provide support for the operational and maintenance of the data landscape, leading the engagement with both onsite and offshore teams.
- Design, implement, and manage operational systems, processes, and policies that are aligned with project goals and client expectations.
- Prepare key metrics, including support SLA metrics and ITIL ServiceNow reports, presenting them to clients in regular meetings.
- Continuously develop and implement strategies for operational improvement, driving efficiency and effectiveness.
- Lead triage activities and provide support during disaster recovery (DR) drills and Major Incident Management (MIM)
Qualifications:
- Overall experience of 15 years.
- 10-12 years of experience in a similar operational leadership role.
- Hands-on comprehensive experience in managing projects/program which involve Production Support and maintenance of Data lake/DWH Environments
- Hands-on experience on ITIL processes
- Well-versed with Outage, Incident triaging, coordination, communication etc. in production support environment.
- Proven experience in Operational Delivery Management and Data Operations leadership.
- Proven track record of leading and motivating teams to achieve challenging goals.
- Excellent communication, collaboration, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).
- Experience with ITIL service management principles and methodologies.
- Understanding of Service Management process of Incident, Problem, and change
- Should be good team player and experience in handling remote teams spread across geographies.
| Maniteja Kamma |
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