Sr. Product Manager/BA

JOB SUMMARY:

Responsible for the analysis, planning, and coordination of technology activities for guest services systems. This role will collaborate with business partners, a mix of internal technology teams, and 3rd party vendors to drive the successful delivery of solutions. This includes enterprise compliance, security, and technical due diligence projects. In addition, the role is responsible for maintaining a well-groomed product backlog. Will support the Hotel Operations Product organization in clarifying functional requirements and functional design. The candidate performs independent research to proactively identify and analyze future opportunities and emerging solutions to drive improvement.

Candidate is required to demonstrate strong analytical acumen and advanced product management skills in a complex, matrixed environment. This role demands effective collaboration with diverse stakeholders and the ability to manage multiple, simultaneous priorities. The ideal candidate will possess both an analytical and technical foundation, supported by a proven track record of innovative problem-solving. Additionally, experience in assessing SaaS/COTS solutions and formulating multi-year technology product roadmaps is essential.

Will perform the following activities:

Define and socialize product requirements - document use cases, workflows, and wireframes to support development

Coordinate testing and acceptance of system changes between vendors and MI business partners

Coordinate with support teams for problem resolution

Evaluate product improvements and new technical solutions to align with business objectives

REQUIRED EXPERIENCE:

7+ years' experience in information technology application design or development projects

Demonstrated project leadership and management skills, including a demonstrated ability to lead multi-functional project teams and 3rd party vendors to deliver concrete actions and results

Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

Skilled at converting business needs into technology requirements and working within Technology to manage the execution of projects

Strong problem-solving and analytical skills

Ability to get into the technical weeds to come to a solution

Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

Strong project management skills (PMI certification a plus)

Strong process management, negotiating, influencing, and problem-resolution skills

Experience completing information technology cost/resource estimates to implement and support solutions

Excellent communicator, both written and spoken

Experience with Agile Development methodology and tools (CSPO or CSM certification a plus)

Experience with JIRA and Confluence

Undergraduate degree

PREFERRED:

Familiarity with hospitality industry applications and processes

Experience working with 3rd party vendors and service providers

Familiarity with existing information architecture, application portfolio, and information management methodology

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.