Executive IT Support Engineer

Position: Executive IT Support Engineer
Location: New York, New York
Duration: Contract
Job ID: 168278

Job Overview:
The Operations (Tech) | Level 2 role is a critical position within the Executive Service Team, dedicated to providing top-tier technology support to senior executives. This role requires a blend of technical expertise, problem-solving skills, and exceptional communication abilities. The candidate will act as a trusted technology advisor, ensuring seamless technology experiences for senior management while maintaining a focus on security and innovation.

Responsibilities:

• Serve as the primary point of contact for all IT-related issues for senior executives (VIPs).
• Troubleshoot and resolve issues with desktop technologies and mobile devices (both personal and firm-issued).
• Coordinate technology services, including procurement, multimedia, mobile, and telephony support.
• Handle non-standard technology requests and provide home support visits as needed.
• Support quarterly board meetings for Executives and Directors.
• Collaborate with global IT service teams to ensure seamless support for senior managers.
• Communicate scheduled outages, system upgrades, and new application deployments to executives.
• Proactively monitor all technology used by executives to ensure optimal performance.
• Provide off-hours remote support for technical issues as required.

Qualifications:

• Bachelor's degree and/or 5+ years of experience in the technology service space.
• Proven experience supporting senior executives in a fast-paced environment, preferably in financial services.
• Strong verbal and written communication skills.
• Proficiency in supporting Microsoft Office Suite, including Outlook, Blackberry Work, iOS devices, Intune, and Mobile Iron.
• Ability to work both independently and as part of a team.

Required Technical Skills:

• Windows Desktop (Windows 10/11).
• Active Directory skills.
• PowerShell scripting skills.
• Experience with tools such as Wireshark, Splunk, Extrahop, and Sysinternal tools.
• Telephony expertise.

Additional Notes:

• Hybrid work model with up to 4 days a week on-site in the New York office (may increase to 5 days depending on events).
• Occasional travel to the Westchester office may be required.
• Potential for conversion to a permanent role.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $50 - $54.57

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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