Network Manager /Technology and Strategy Manager

Duration : 3 months contract

Onsite - Our hours are 8 5. We are flexible on the candidate working 8 hours within that time.

Client : Village of Glencoe

Essential Functions

• Manages the day-to-day operations of the IT function overseeing work performed by IT staff and contractors, IT infrastructure planning, communicating with users regarding technology needs and partnering with departments to implement solutions
• Supervises the Support and Network Engineer and assists with daily IT support as needed
• Maintains an IT organization plan, a security plan and a disaster recovery plan, taking into account changes in technology assets and potential threats; conducts testing and training to support security and disaster recovery plans
• Protects data from breaches through planning and adherence to a backup plan, installation and maintenance of network security devices; conducts network monitoring; researches and develops security policies, conducts user training to promote security
• Oversees the development and implementation of long-range technology improvement projects, including development of the IT operating budget and capital budget; procures technology assets and services in accordance with the Village s purchasing procedures
• Works collaboratively with departments to evaluate operational needs and technology solutions; regularly meets and dialogues with department leadership and users to evaluate satisfaction with IT services and emerging technology needs
• Develops IT use policies and procedures in line with industry best practices
• Maintains qualifications required to obtain and maintain credentials to access and support law enforcement technology assets
• Ensures that up-to-date network documentation is maintained
• Provides and models outstanding customer service in person and over the telephone
• Develops and produces statistical reports to be used for decision-making purposes
• Responds to after-hours emergencies as needed and attends evening meetings as requried
• Supports the Village s strategic plan in daily work and special projects
• Performs other duties as assigned

Minimum Qualifications

• Specialized Knowledge, Skills and Abilities:
• Strong knowledge of network management, Microsoft technology, Hyper-V environment, Cisco technology and infrastructure in a LAN WAN environment, Cisco VOIP unified communication systems VMware environment, best practices in security and Criminal Justice Information System compliance requirements
• Strong knowledge of best and emerging practices in IT security and ability to effectively train users on security practices
• Familiarity with wireless networking technologies and experience with IEEE, EI/TIA cabling standards
• Strong written and oral communication skills; ability to adapt communication style to audience/situation and to explain complicated technical matters to individuals with or without technical knowledge
• Strong project management skills
• Ability to work independently and in teams, and to supervise staff or contractors
• Creative, solutions-oriented thinking
• Excellent interpersonal skills, including empathy, listening, appreciation for divergent views and ability to develop excellent working relationships with coworkers and members of the community
• Ability to work safely and promote a safe working environment
• Ability to develop and maintain strong working relationships and open communication with staff in all departments
• Commitment to maintain strict confidentiality of private, sensitive or confidential information; high level of trustworthiness
• Excellent customer service skills