Senior Dynamics CRM Developer (Contact Center Experience) - Philadelphia, PA

Overview

On Site
$60 - $70
Contract - W2
Contract - Independent
Contract - 1 Year(s)

Skills

MS Dynamics CRM
Dynamics 365
Contact Center

Job Details

About the job

We are seeking a Senior Dynamics CRM Developer with strong experience in Microsoft Dynamics 365 (CE) and proven expertise in integrating and supporting Contact Center solutions. The ideal candidate will play a key role in designing, developing, and enhancing CRM functionalities to support customer engagement, case management, and service operations, with a focus on seamless Contact Center integration.

Key Responsibilities:

  • Design, develop, and customize Microsoft Dynamics 365 CE solutions.
  • Integrate Dynamics CRM with Contact Center platforms (e.g., Genesys, Five9, NICE, Amazon Connect, etc.).
  • Collaborate with cross-functional teams (Contact Center, IT, Support, Sales) to gather requirements and translate them into scalable CRM solutions.
  • Customize CRM entities, workflows, plugins, and JavaScript functions to support business processes.
  • Support and enhance CRM capabilities related to Case Management, Call Routing, Agent Dashboards, CTI (Computer Telephony Integration), and IVR integration.
  • Develop APIs and data integrations between CRM and Contact Center solutions.
  • Ensure platform performance, data integrity, and security standards.
  • Provide technical leadership, code reviews, and mentorship to junior developers.
  • Maintain system documentation and support user training as needed.

Required Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 9+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM.
  • Proven experience in integrating CRM with Contact Center platforms (Genesys, NICE, Amazon Connect, etc.).
  • Strong development experience in:
  • Dynamics 365 customization and configuration
  • Plugins, workflows, Power Automate
  • JavaScript, C#, .NET
  • Azure Functions, Logic Apps, and API Management
  • Experience working with Omnichannel for Customer Service is a strong plus.
  • Good understanding of telephony, IVR, CTI, and real-time communication protocols.
  • Strong analytical, problem-solving, and communication skills.
  • Experience working in Agile or DevOps environments.

Preferred Skills:

  • Microsoft certifications (e.g., Dynamics 365 + Power Platform Developer Associate)
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI)
  • Knowledge of Contact Center analytics and reporting
  • Experience in cloud environments (Azure, AWS)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.