Overview
Skills
Job Details
Role: O365 - MESSAGING SERVICES
Location: - Day 1 ONSITE - Melbourne, FL (1st preference), Frisco, TX or Hartford, CT (next choice)
Job Description:
Responsibilities:
Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
Provide support on Microsoft 365, including
Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
SharePoint Online & OneDrive including permission and access including guess access etc
Microsoft Teams related troubleshooting and support for end users
Hands on knowledge on SharePoint Server Patching, deployments, etc.
Co-ordinate with other teams appropriately to ensure speedy resolution of issues
Update the knowledge base and documentation of issues and solutions
Manage and Support Office 365 Mailboxes, Groups etc
Team and collaboration skills
Vendor Management and coordination
Technical Skills:
- Should have min of 3-4 years' experience working with a large client using Microsoft 365
- Good analyzing and troubleshooting skills
- Sound understanding on Identity management, and application integration is required.
- Work experience in a Hybrid setup would be an added advantage
Process Skills:
- Must be open for 24x7 operations
- Incident Management + Change Management (Planning & Execution)
- Handling On - call Escalations
- Monitoring and maintaining SLA requirements for the tickets queue and management
- Process adherence & Security compliance
- KB preparation and review, Knowledge sharing & documentation
- Root cause analysis / Problem Management
- Should have good written and communication skills