ServiceNow IRM/GRC Lead Architect or developer

Job Title: ServiceNow IRM/GRC Lead Architect or developer

Location: Remote

Note: Compliance and risk management, performance analytics skills are primary.

Role Overview:

We are seeking a highly motivated ServiceNow IRM/GRC Lead Architect to lead the design, development, and implementation of Integrated Risk Management (IRM) solutions on the ServiceNow platform for a leading financial institution. This role involves delivering ServiceNow solutions in a client consulting environment, serving as a technical lead, and collaborating with cross-functional teams to deliver scalable, high-quality outcomes.

Key Responsibilities:

Client Engagement & Delivery Oversight

• Serve as the delivery lead for ServiceNow IRM programs.
• Lead project implementations and maintain thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complementary technologies.
• Collaborate with stakeholders across Risk, Compliance, Audit, and Security to gather requirements and design scalable IRM solutions.
• Manage client relationships, coordinate with delivery leads, and lead cadence meetings and status reporting.

Solution Architecture & Implementation

• Architect and configure IRM modules including Policy & Compliance, Risk Management, Audit Management and Issue Management
• Map business processes to ServiceNow out-of-box capabilities and validate requirements.
• Customize form layouts, dashboards, reports, workflows, and notifications.
• Configure access controls using OOB roles and ensure alignment with compliance standards.
• Utilize ServiceNow Next UI design, including list/form/navigation updates, workflows, instance management, and table/field creation.

Development & Technical Leadership

• Configure and customize IRM applications including risk, compliance, audit, and policy management.
• Deliver UI and workflow configurations, Performance Analytics, and portal experiences.
• Ensure code quality, testing, and adherence to best practices.
• Interface with ServiceNow product teams and contribute to internal technical standards and reusable assets.
• Assisting Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
• Direct customers on best practices across ServiceNow products and platforms.
• Develop Offerings, Solutions, and Designs for product implementations.

Testing & Deployment

• Lead UAT planning, execution, and defect resolution.
• Finalize update sets and support production go-live with post-deployment hyper care.

Training & Transition

• Conduct train-the-trainer sessions for SMEs.
• Provide training materials and support transition to client support teams.

Project Management & Governance

• Support management of Statements of Work (SoWs), Change Orders, and milestone tracking.
• Lead workshops to define user stories, acceptance criteria, and technical design documentation.

Basic Qualifications:

• 5+ years of ServiceNow implementation experience, with at least 3 years focused on IRM/GRC modules.
• Proven experience leading technical delivery in client-facing consulting environments.
• Strong understanding of risk frameworks and compliance processes.
• Hands-on experience with ServiceNow scripting, configuration, and integration (SOAP, REST, XML).
• Demonstrated expertise in, Access Controls (ACLs), Business Rules, UI Policies, Glide Scripting, Jelly Scripts, JavaScript, Ajax Queries and Service Portal development (Widgets, Server/Client Scripting, HTML, CSS, SQL)
• Strong interest in cloud technologies (SaaS, PaaS, IaaS).
• Excellent communication and stakeholder management skills.

Preferred Certifications:

• Certified ServiceNow Administrator (CSA); Certified Implementation Specialist Risk and Compliance (CIS-RC); Certified Application Developer (CAD)