Customer Claims Representative

Customer Claims Representative

BCforward is currently seeking a highly motivated Customer Claims Representative in Denver, CO / Hybrid

Position Title: Customer Claims Representative

Location: Denver, CO / Hybrid

Anticipated Start Date: 05/13

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 5+ month(s)

Job Type: Contract

Pay Range: $18-$21

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

We are seeking a dedicated and skilled contract Intermediate-Level Customer Claims Representative to join our dynamic and global shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.

Job Responsibilities:

* Complicated Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.

* Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.

* Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.

* Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.

* Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.

* Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes.

* Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.

* Tax Corrections: Issue credits/debits to correct taxing errors.

* Special Projects: Participate in testing scenarios for special internal system enhancements.

What Experience Should You Have?

* 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus.

* 1-2 years experience in claims management, accounting, order administration, sales support, or related work is preferred but not mandatory.

* Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is preferred.

* Experience with a top tier Enterprise resource planning (ERP) system a plus.

* Familiarity with Salesforce CRM systems and other relevant software applications a plus.

* Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.

* Empathetic and patient approach to handling customer concerns and resolving disputes.

* Strong organizational skills, attention to detail and accuracy in data entry and order processing.

* Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.

* Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

* Problem-solving and critical-thinking abilities to resolve order-related issues effectively.

* Strong problem-solving skills and the ability to think critically in high-pressure situations.

* Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 221826 when responding to this ad.