Overview
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Remote Support
Microsoft Windows
Operating Systems
Help Desk
Technical Support
Management
Service Management
Issue Tracking
Microsoft Office
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Customer Service
Windows PowerShell
Scripting
Microsoft SSRS
Symantec
Altiris
Microsoft
Service Desk
Microsoft Deployment Toolkit
SANS
Active Directory
Job Details
Job Title: Desktop Support Specialist (Only local to Richmond, VA)
Location: Richmond, VA/Onsite
Job Roles & Responsibilities:
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems
- Recent experience in a full-time Help Desk/Technical Support position
- Experience and proficiency using an Endpoint Management System
- Experience and proficiency using a Workstation Imaging Solution
- Experience and proficiency using a Service Management Ticketing System
- Experience and proficiency with Microsoft Office 365 applications
- Proven analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently with minimal direction and as a team
- Ability to work effectively with end users, technical staff, and senior staff providing exception customer service
- Experience with PowerShell scripting and/or SQL reporting
- Experience with Symantec's Altiris and/or Microsoft InTune
- Experience with Ivanti Service Desk
- Experience with Microsoft Deployment Toolkit
- Experience with Active Directory
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.