Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Skills
BUSINESS ANALYST
AGILE METHODOLOGY
AZURE
JIRA
TEST PLAN
Job Details
DPP is seeking a Business Analyst for an opportunity in Des Moines, Iowa.
Work arrangement:
Click the apply button or contact our recruiter Maricel at to learn more about this position (#25-00451).
Work arrangement:
- Hybrid.
- W2 position; 9 months.
- The Business Analyst will support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).
- The BA will play a key role in supporting and documenting the following business processes:
- Statewide and agency-specific service request workflows
- Change management procedures for DoIT staff, including expansion of change and configuration management practices
- CMDB relationship mapping for Configuration Items (CIs) tracked within the system
- Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
- Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
- Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
- Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
- This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.
- Working directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
- Creating, presenting and maintaining user stories, acceptance criteria, demo expectations and design documents in DHS defined systems.
- Creating/documenting, tracing, maintaining, prioritizing, and assessing changes to business processes and the associated requirements.
- Working closely with key decision makers, systems owners and end users in support of core processes and critical business objectives.
- Conducting research to obtain data, analyzing problems to advise and recommend solutions.
- Querying and analyzing data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of products or services.
- Advising clients or department heads on alternate methods of solving needs or problems and recommending specific solutions.
- Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome.
- Working closely with all IT organizations and driving projects to successful completion.
- Excellent interpersonal, verbal and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts.
- Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
- Experience delivering software as part of an agile delivery team.
- Strong ability to work effectively within time constraints, changing priorities, and independently.
- Proficient in Microsoft Office Suite including Excel, Word, PowerPoint and Visio.
- Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.
- Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications.
- Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis.
- Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization.
- Focus on continuous improvement for both the business process and the underlying technologies and system support.
- BA for Service Management, preferably knowledgeable and experienced in ITSM, ITILv4 preferred
- Ability to effectively prioritize and execute tasks while under pressure
- Ability to ensure that user expectations are met during the testing process
- Ability to identify and analyze suitable opportunities for test automation
- Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines
- Create and execute test plan
- Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
- Azure DevOps (ADO), Atlassian s Jira, IBM s Rational Team Suite (RTC)
- Business process definition, requirements definition, and development and support of integrated business applications
- Communicates changes, enhancements, and modifications of business requirements verbally or through written documentation
- Demonstrate strong verbal and written communication skills
- Knowledge of business process analysis, techniques, design, and development
- Requirements and Use Case documentation
Click the apply button or contact our recruiter Maricel at to learn more about this position (#25-00451).
Authorized US Worker - s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
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