Overview
On Site
USD 23.00 - 27.25 per hour
Contract - W2
Contract - Independent
Skills
Contract lifecycle management
Time management
Microsoft Office
Help desk
ServiceNow
Contract management
Computer hardware
Service management
Database administration
Attention to detail
Business process
Customer support
Online training
Management
Pharmaceutics
Legal
Organizational skills
Data
Salesforce.com
Onboarding
Meta-data management
Microsoft
Dependability
Testing
Communication
Sarbanes-Oxley
Finance
Accounting
Marketing
Creativity
Artificial intelligence
Insurance
.NET
Job Details
Description
Our client is in need of a highly qualified Help Desk Analyst for day-to-day management of Contract Lifecycle Management (CLM) mailbox and other CLM related activities for in-house Pharma. Legal team. Looking for an individual with an ability to assist in organizing and managing the current state with the understanding that a more efficient future state is on the horizon. The emphasis here is organizing and managing the current state to provide knowledge, data, and facts on current state to aid in the development of the future state.
Daily tasks:
Working knowledge of Contract Lifecycle Management System/application. Specifically knowledgeable on Conga (Salesforce platform) and DocuSign.
Mailbox management
Categorization of requests by type
Ticketing of requests in Service Now
Working with IT to facilitate and manage requests
Liaising with the Business, IT, external partners, and Legal Ops as Point of Contact for managing outstanding requests, tracking and keeping individuals posted on status
Ability to triage, conduct meetings, and gather requirements in relation to requests, before conducting any work
End user question liaison - knows how to respond to questions or direct to appropriate individuals within Legal, IT or elsewhere
Point of Contact for new employee onboarding
Data and Metadata understanding
Works closely with Director Contracts Management & Legal Affairs, daily and IT
Requirements
Microsoft, Computer Hardware, Deskside Support, Desktop Hardware, ServiceNow Platform
Skills:
Project and Service management
Database administration
Ability to take direction and then work independently
Ability to act as liaison between Legal and IT on behalf of management
Self-motivated, team player, and detail oriented
Dependable time management skills
Positive and constructive attitude
Comfortable asking challenging questions and pressure testing ideas
Excellent communication (oral & written) skills
Knows when to seek assistance
Ability to learn, follow and help further define business processes
Ability to deal with a variety of variables
Ability to prioritize
Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form
Knowledgeable in or prior support of an in-house Legal team useful. Pharma knowledge helpful but not required.
Knowledgeable or has an understanding of SOX requirements, controls and processes
Conga Salesforce knowledge, technology savvy, knowledgeable in Microsoft Office Applications
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Our client is in need of a highly qualified Help Desk Analyst for day-to-day management of Contract Lifecycle Management (CLM) mailbox and other CLM related activities for in-house Pharma. Legal team. Looking for an individual with an ability to assist in organizing and managing the current state with the understanding that a more efficient future state is on the horizon. The emphasis here is organizing and managing the current state to provide knowledge, data, and facts on current state to aid in the development of the future state.
Daily tasks:
Working knowledge of Contract Lifecycle Management System/application. Specifically knowledgeable on Conga (Salesforce platform) and DocuSign.
Mailbox management
Categorization of requests by type
Ticketing of requests in Service Now
Working with IT to facilitate and manage requests
Liaising with the Business, IT, external partners, and Legal Ops as Point of Contact for managing outstanding requests, tracking and keeping individuals posted on status
Ability to triage, conduct meetings, and gather requirements in relation to requests, before conducting any work
End user question liaison - knows how to respond to questions or direct to appropriate individuals within Legal, IT or elsewhere
Point of Contact for new employee onboarding
Data and Metadata understanding
Works closely with Director Contracts Management & Legal Affairs, daily and IT
Requirements
Microsoft, Computer Hardware, Deskside Support, Desktop Hardware, ServiceNow Platform
Skills:
Project and Service management
Database administration
Ability to take direction and then work independently
Ability to act as liaison between Legal and IT on behalf of management
Self-motivated, team player, and detail oriented
Dependable time management skills
Positive and constructive attitude
Comfortable asking challenging questions and pressure testing ideas
Excellent communication (oral & written) skills
Knows when to seek assistance
Ability to learn, follow and help further define business processes
Ability to deal with a variety of variables
Ability to prioritize
Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form
Knowledgeable in or prior support of an in-house Legal team useful. Pharma knowledge helpful but not required.
Knowledgeable or has an understanding of SOX requirements, controls and processes
Conga Salesforce knowledge, technology savvy, knowledgeable in Microsoft Office Applications
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.