Eze Castle Support Engineer-Retail Domain

Overview

Hybrid

Depends on Experience

Accepts corp to corp applications

Contract - Independent

Contract - W2

Skills

Eze OMS

SS&C Eze

Enfusion

FIS Risk

Trading Systems Support

Front Office Support

Break-Fix

Trade Lifecycle

Financial Products

Equities

Fixed Income

Derivatives

Physicals

Market Data

Application Troubleshooting

Incident Management

Client Onboarding

Trade Flow Integration

System Performance Optimization

Documentation

Communication Skills

Hedge Fund Support

Production Support

Risk Systems

Job Details

Job Title: Eze Castle Support Engineer

Location: Midtown, NY (Initial 5 days/week onsite for training, then 3 days/week) Locals or nearby only
Client: Retail Domain
Visa: EAD

Job Overview

We are seeking an experienced Eze Castle (now SS&C Eze) OMS Support Engineer to join our client s Front Office team in Midtown, NY. This role involves supporting and maintaining front-office trading platforms, troubleshooting application issues, and ensuring smooth daily trading operations. The ideal candidate will have solid experience working with traders and portfolio managers in a hedge fund or financial services environment.

Key Responsibilities

Provide day-to-day front-office support for traders, portfolio managers, and operations teams.
Troubleshoot and resolve application issues, focusing on break-fix and production support for trading and risk systems.
Collaborate with trading teams to understand workflows, trade lifecycle, and product structures across Equities, Fixed Income, Derivatives, and Physicals.
Escalate and coordinate complex technical issues with development or vendor teams (Eze, Enfusion, FIS Risk, etc.).
Ensure high system availability and rapid incident response.
Support and enhance front-office applications including Eze, Enfusion, and FIS Risk platforms.
Participate in client onboarding and ensure systems are configured and ready for new clients or accounts.
Document system issues, troubleshooting procedures, and best practices for internal knowledge sharing.
Partner with infrastructure and development teams to optimize system performance and reliability.

Qualifications & Experience

5+ years of experience in front-office or trading application support within a financial institution.
Strong understanding of trade lifecycle, market data, and financial instruments.
Hands-on experience with Eze OMS, Enfusion, FIS Risk, or similar trading systems.
Familiarity with client onboarding and trade flow integration.
Excellent communication and interpersonal skills with the ability to work directly with traders and business users.
Proven ability to perform in a fast-paced, high-pressure environment.

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