Overview
On Site
USD 88,600.00 - 147,600.00 per year
Full Time
Skills
Customer Satisfaction
ROOT
Customer Experience
Documentation
Collaboration
Technical Support
Management
Mechanical Engineering
Communication
Project Management
Emerging Technologies
Training
Health Care
Taxes
Insurance
Life Insurance
Professional Development
Law
Job Details
Job Description Summary
Member of specialized team that monitors the health of our rotating components in our global fleet of 25,000 wind turbines. Team members analyze incoming data like spectrums, and alarms from components then take action with the site to determine best course of action. This is critical role for our world class fleet!
Job Description
Roles and Responsibilities
Required Qualifications
Desired Characteristics
The base pay range for this position is $88,600.00 - $147,600.00 USD Annual USD Annual USD Annual USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for variable incentive compensation of 10%. This posting is expected to close no earlier than April 29, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Member of specialized team that monitors the health of our rotating components in our global fleet of 25,000 wind turbines. Team members analyze incoming data like spectrums, and alarms from components then take action with the site to determine best course of action. This is critical role for our world class fleet!
Job Description
Roles and Responsibilities
- Monitor given fleet and evaluate the health of rotating components
- Analyze incoming alarms, signatures, and data to make decisions for fleet execution
- Responsible for responding to support cases from customers
- Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
- Support customer communication during critical events and lead retrospective meetings
- Support customer satisfaction by improving support team quality, knowledge, and training
- Support root cause investigation implementing any learnings or improvement opportunities
- Drive projects that improve customer experience, application process or performance with guidance
- Assist & own the preparation of end user support documentation and knowledge
- Collaborate with cross functional stakeholders
- Ensure support team readiness and availability
- Investigate the possibilities of automation for self-service of end user support
- Partner with product service owners on new service introductions, change, and transition to operations
- Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors
Required Qualifications
- Bachelor's degree in Mechanical Engineering or related Engineering from an accredited university or college
- Minimum of 3 years of experience in wind industry vibration analysis of gears and bearings
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs. Established project management skills.
- Understand technical standards & concepts to apply to project work
- Interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
- Ability to document, plan, market, and execute programs
The base pay range for this position is $88,600.00 - $147,600.00 USD Annual USD Annual USD Annual USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for variable incentive compensation of 10%. This posting is expected to close no earlier than April 29, 2025.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.