Overview
On Site
USD 29.00 - 35.00 per hour
Contract - Independent
Contract - W2
Skills
IT Operations
Mentorship
Customer Service
Operating Systems
Group Policy
Management
Help Desk
Computer Hardware
Network
Technical Support
Microsoft Windows
OS X
Active Directory
Microsoft Office
Remote Support
ServiceNow
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a skilled and proactive Level 2 IT Support Analyst to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.
POSITION: IT SUPPORT ANALYST LEVEL II
LOCATION: DOWNTOWN DALLAS
SALARY: $68-72K
Responsibilities:
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a skilled and proactive Level 2 IT Support Analyst to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.
POSITION: IT SUPPORT ANALYST LEVEL II
LOCATION: DOWNTOWN DALLAS
SALARY: $68-72K
Responsibilities:
- Install, configure, and maintain operating systems, software updates, and security patches.
- Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.
- Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar
- Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues
Requirements
- Commitment to staying current with advancements in IT tools and technologies.
- 3+ years of experience in IT helpdesk or technical support with escalation responsibilities.
- Solid understanding of Windows OS, MacOS, Active Directory, Office 365, and common enterprise systems.
- Proficient in remote support tools and ticketing systems (e.g., ServiceNow, Jira, or similar).
- Exceptional analytical, troubleshooting, and problem-solving abilities
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.