Technical Support - Service Desk Level 2 Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Help Desk
Service Desk
Desktop Support
Technical Support
Ticket
Google Suite
Gsuite
office suite
Google Workspace
Microsoft Office
Office 365
Microsoft 365
asset management

Job Details

IDEALFORCE have Contract positions available immediately for Technical Support - Service Desk Level 2 Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position. 
Level 2 Service Desk Analyst Responsibilities:

  • Systems administrator responsible for tracking changes and additions to the web help desk ticketing system
  • -Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts
  • Responsible for shipping and disposal of end of life assets to the warehouse
  • Password and access request for new hire email and initial setups
  • PC refresh tracking and implementation
  • HQ Communications/AV assistance in multiple conf rooms
  • Customer Support for both internal and external Customers.
  • Knowledge of Google, Microsoft, Adobe systems.

 
Required Skills
2+ years of IT Experience as a Service Desk Analyst
Education
At least an associate's degree (If not mentioned on Resume, it will be rejected)
Preferred Skills

  • Ticketing experience
  • Google Suite/Google Workspace Experience
  • Microsoft office suite experience
  • Adobe Experience
  • End of life (EOL) assets (IT asset management)


SOURCER ASSIGNED: Email your candidate/s resume to  jb dot resumes at idealforce.com  along with the following details: Rate, Current location and Availability
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.