Overview
On Site
USD 18.61 - 21.55 per hour
Contract - W2
Contract - Independent
Skills
Help Desk
Mobile Devices
Computer Hardware
Laptop
Printers
Patch Management
IT Service Management
Reporting
End-user Training
Collaboration
Microsoft Windows
Microsoft Office
Adobe Acrobat
Computer Networking
Communication
Management
Service Desk
Active Directory
Identity Management
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.
Responsibilities:
Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.
Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.
Set up and maintain peripheral devices such as printers, monitors, and projectors.
Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.
Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.
Provide end-user training and guidance on technology best practices and security protocols.
Collaborate with infrastructure, security, and application teams to resolve complex technical issues.
Support and maintain displays and projectors in meeting rooms to ensure functionality.
Troubleshoot basic networking issues using appropriate tools and methods.
Requirements
Experience with Windows 10 desktop environments and troubleshooting.
Proficiency in Office 365, Adobe Acrobat, and other common enterprise applications.
Familiarity with basic networking concepts and diagnostic tools.
Strong communication skills and a customer-centric approach.
Ability to manage multiple priorities effectively in a dynamic work environment.
Knowledge of service desk ticketing systems.
Experience with Active Directory for account and access management.
At least 1 year of relevant IT support experience.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.
Responsibilities:
Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.
Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.
Set up and maintain peripheral devices such as printers, monitors, and projectors.
Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.
Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.
Provide end-user training and guidance on technology best practices and security protocols.
Collaborate with infrastructure, security, and application teams to resolve complex technical issues.
Support and maintain displays and projectors in meeting rooms to ensure functionality.
Troubleshoot basic networking issues using appropriate tools and methods.
Requirements
Experience with Windows 10 desktop environments and troubleshooting.
Proficiency in Office 365, Adobe Acrobat, and other common enterprise applications.
Familiarity with basic networking concepts and diagnostic tools.
Strong communication skills and a customer-centric approach.
Ability to manage multiple priorities effectively in a dynamic work environment.
Knowledge of service desk ticketing systems.
Experience with Active Directory for account and access management.
At least 1 year of relevant IT support experience.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.