Account Manager

We are looking for a motivated and detail-oriented Account Manager to act as the main point of contact for assigned clients. In this role, you will manage client relationships, understand their needs and objectives, and ensure the successful delivery of our services to drive customer satisfaction and retention.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Ensure the timely and successful delivery of our services according to customer needs and objectives
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Develop and maintain strong relationships with clients and key stakeholders
• Ensure compliance with client processes and industry standards

Requirements:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills
• Experience 5-8 years mandatory.
• Ex-TCS, Ex-infy or Ex-TehM experience is a great addition
• BA/BS degree in Business Administration, Marketing, or relevant field