Overview
On Site
$32 - $38
Contract - W2
Contract - Independent
Contract - 2 Year(s)
Skills
Windows
Linux
IOS
onboarding
offboarding
Help Desk tickets
Job Details
Responsibilities for Help Desk Technician
- Manage Help Desk tickets in a timely manner
- Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
- Document customer interactions
- Resolve customer reported issues
- Escalate unresolved issues to the next Tier
- Install, make changes and repair computer hardware and software
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Assist with onboarding and offboarding of new or outgoing users.
- Install, configure, maintain and upgrade PC software.
- Tier 1 Networking and troubleshooting as well as support
Qualifications for Help Desk Technician
- Experience working in a help desk environment
- Flexibility to work a variety of shifts with minimal notice
- Proficiency with Windows, Linux, and IOS computers
- Excellent oral and written communication skills
- Detail oriented and highly organized to keep tickets in order
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Motivated to learn and troubleshoot new devices and systems in a fast-moving IT environment
- Understanding and appreciation for information security within systems and user devices.
- Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
- Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
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