Overview
On Site
USD 65,000.00 - 75,000.00 per year
Full Time
Skills
Manufacturing
IT Management
Leadership
Microsoft Office
Collaboration
IT Service Management
Issue Tracking
Management
Technical Support
User Experience
Documentation
Reporting
Workflow
Project Management
Organized
Help Desk
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Join a forward-thinking manufacturing company as our IT Help Desk Technical Lead, where your troubleshooting expertise and drive for efficiency will make an immediate impact. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment, enjoys collaborating with leadership, and is excited to fine-tune help desk operations and systems.
What You'll Do:
Requirements
What You Bring:
Why Join?
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Join a forward-thinking manufacturing company as our IT Help Desk Technical Lead, where your troubleshooting expertise and drive for efficiency will make an immediate impact. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment, enjoys collaborating with leadership, and is excited to fine-tune help desk operations and systems.
What You'll Do:
- Lead the day-to-day operations of the help desk, ensuring fast, effective support and ticket resolution.
- Provide high-level technical support for Microsoft 365, Intune, and Entra ID.
- Collaborate closely with the IT Director to enhance team performance and IT service delivery.
- Evaluate, configure, and optimize the help desk ticketing system for greater efficiency.
- Manage and participate in IT support projects to improve infrastructure, security, and user experience.
- Develop documentation, processes, and reporting to drive continual service improvement.
Requirements
What You Bring:
- Strong troubleshooting skills across desktop, M365, Intune, and identity services (Entra ID).
- Experience with help desk ticketing systems and a passion for improving workflows.
- Solid project management skills-able to juggle priorities while staying organized and responsive.
- A collaborative mindset and ability to lead by example within a small, growing team.
Why Join?
- You'll work side-by-side with an IT Director who values initiative and vision.
- Influence how help desk operations evolve-your ideas will be heard and implemented.
- Get involved in exciting tech and infrastructure upgrades.
- Join a company with strong momentum and a clear vision for the future.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.