Overview
Skills
Job Details
Hi,
Job Title: Service Desk Engineer
Location: Working 5 days a week at Princeton office
Work timings is from 2-11pm EST
Key Responsibilities:
On-Site Technical Support:
Provide hands-on support for hardware and software issues directly at the user s
workstation.
Diagnose and resolve technical problems related to computers, peripherals, and network
connectivity in Windows and Mac operating systems.
Escalate complex issues to higher-level IT teams or specialized departments when
necessary.
Install, configure, and upgrade hardware and software as needed.
Good Knowledge of Windows OS and Mac OS.
Handson experience in Active Directory,Exchange,O365.
Troubleshooting Microsoft Office applications and other application related issues.
Primary Skills:
Windows OS Knowledge.
Microsoft Office / Other Applications Troubleshooting.
Mac OS Knowledge.
Troubleshooting Windows and Mac computers.
Basic hardware knowledge.
Active Directory
Exchange.
ITIL basics ( Incident management )
Secondary Skills: (Additional Skills)
SSCM
Microsoft Intune
JAMF