Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - start date
Skills
Process Reengineering
UI
Information Technology
Network
Microsoft
Tier 1
Cloud Computing
Recruiting
Training
Partnership
SOP
Artificial Intelligence
Continuous Improvement
Decision-making
HCD
Customer Experience
Public Sector
OCI
Qualitative Research
Leadership
Business Strategy
KPI
Facilitation
Lean Methodology
PDCA
Conflict Resolution
Problem Solving
Return On Investment
Infographics
Productivity
Research
Communication
Stakeholder Engagement
Dashboard
Presentations
Oracle Linux
Finance
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Job Description:
As a Research Analyst, you will be responsible for researching best practices that help define and drive changes to improve the State's current continuous improvement efforts. The position will serve as an expert on the development of ROI for continuous improvement efforts and for identifying or developing tools to help with improvement efforts. You will conduct research, work with cross-functional teams, and perform research studies independently. These responsibilities also include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the OCI team better understand what would make our methods more intuitive and seamless.
Examples of Projects:
- Explore and design SOP's using AI for supporting continuous improvement activities
- Explore tools for process mining for better data gathering and decision making.
- ROI of OCI HCD projects
- ROI of OCI LPI program
- ROI of OCI Customer Experience Strategy implementation
Roles/Responsibilities:
- Conduct best practice research across private and public sector for OCI Leadership
- Organize and evaluate quantitative and qualitative research.
- Work with cross-functional teams to identify and evaluate research topics and approaches
- Craft reports, presentations and other communication materials on the research conducted.
- Generating insights from data and recommend follow up actions.
- Present and promote research findings to program owners and business stakeholders.
- Develop customized approaches, plans, and workshops to help address Business Area problems and issues.
- Lead initiatives, coordinate with senior leadership, and align improvements with broader business strategy and KPIs
- Lead user workshops and facilitating sessions, both in-person and virtual.
Mandatory Skills:
- Deep understanding of practical metrics and how to help business areas seamlessly integrate and monitor metrics
- Understanding of Lean tools and expertise in PDCA (Plan Do Check Act), used for iterative problem-solving and process refinement.
- Deep understanding of guiding business to document ROI.
- Experience in crafting research plans, white papers and synthesizing research outcome reports.
- Skills in crafting digestible summaries for executives and developing accompanying info graphics for wider communication
- 4+ years of research experience
- Clear and concise written and verbal communication is crucial to success and productivity in this role.
- Education: Bachelor's Degree.
- Experience in leading workshops to gather information, synthesize information and developing metrics.
- Generating insights from data and effectively sharing research results.
- Communication & Stakeholder Engagement - Conveying findings simply and persuasively in reports, dashboards, and presentations to diverse audiences- from frontline workers to senior executives
- Collaborating effectively with stakeholders and acting as a strategic partner in decisions.
Desirable Skills:
- Certifications (Not required but good to have)
- -Certified Analyst Professional
- -Certified Financial Analyst
- -Financial Risk Manager
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.