Sr. IT Support Associate

Sr. IT Support Associate Duration: 6+ months Location: Marlborough MA 01752 (on site only) Rate: 30.00-35.00/hr W2

General Responsibilities:

We are seeking a talented, energetic individual to join an America's Desktop Support team supporting infrastructure and R&D teams.

Primary Duties and Responsibilities:

* Provide day-to-day technical support to local hands-on and remote employees for hardware, software, and networking issues on their laptops and mobile devices
* Assist in the IT asset life cycle refresh process for new hires and existing employees including imaging, configuring, and migrating to new systems.
* Assist in various IT functions such as hardware and software installations and rolling out new systems to end users/groups
* Maintains passwords, data integrity and file system security
* Manage logistical aspects of laptop and accessory distribution at our Marlborough, Massachusetts office location including asset management, inventory management, shipping and receipt of hardware. Retiring and secure disposal of IT Assets as needed.
* Develop, document, implement and communicate standard operating procedures and instructional guidelines for IT teams and end users
* Participate in new software or hardware testing, including detailed technical feedback
* Minimal travel, as needed, to support field site projects

Secondary Duties and Responsibilities:

* Assists in maintenance of network equipment and teleconference equipment.
* Assists other teams within the Information Technology organization to support their projects, hardware, software and networking.
* Assists in the support of the computer room and data center operations arena

Skills and Knowledge:

* Excellent written and spoken English
* Fully proficient with the Windows and MacOS operating systems * Applicants must be familiar with the Microsoft Office Suite. Extensive experience with Excel and SharePoint a plus * Has working knowledge of the mobile wireless operating systems (iOS and Android) * Thorough understanding of PC computer hardware and efficient troubleshooting techniques.
* Ability to maintain effective relationships with colleagues and internal customers
* Ability to communicate highly technical information to both technical and nontechnical personnel
* Be able to conduct training programs designed to educate an organization's computer users about basic and specialized applications
* Ability to multitask and transition quickly between multiple issues
* High level of accountability and ability to lead initiatives from start to finish with minimal supervision

Experience/Education:

BA or BS or a minimum of three years of related experience is preferred.

Physical Requirements:

Ability to move up to 40 pounds of hardware occasionally and/or the ability to move a negligible amount frequently to support a variety of office equipment

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