Accounts Director

Job Opening Title: Accounts Director (AD)

Office Address: Suwanee, GA (Onsite only)

Duration: [Full-time]

Experience: 10+ years in recruitment and 3-5+ years in Management

Job Duties and Responsibilities:

Monthly commitment = Responsible for the total monthly commitment of all the teams

1. Strategic Account Management:
   • Manage and Expand Accounts: Oversee and grow all assigned accounts, ensuring that clients needs are consistently met while identifying opportunities for expansion.
   • Client Communication & Relationship Building: Build and maintain strong relationships with key clients to encourage repeat business and new opportunities. Act as the main point of contact for clients, ensuring they feel valued and their concerns are addressed in a timely manner.
   • Escalation & Conflict Resolution: Address escalations and exceptions related to client issues, ensuring that all problems are resolved promptly and efficiently while maintaining client satisfaction.
   • Client Review & Alignment: Conduct regular Key Account Monthly Reviews to assess the performance of existing accounts and ensure alignment with client expectations and goals.
   • Customer Service Excellence: Ensure the highest level of customer service is provided, representing client needs and goals within the organization and ensuring profitability expectations are met.
2. Team Leadership and Performance Management:
   • Manage AM/TAS Performance: Oversee the performance of the Account Managers (AMs) and Talent Acquisition Specialists (TAS), providing coaching, feedback, and support to ensure they achieve performance goals and meet key performance indicators (KPIs).
   • Escalation Point for TAS: Act as the primary escalation point for TAS-related issues, providing guidance and resolving complex problems to maintain operational efficiency.
   • Team Management: Responsible for the overall management of the assigned accounts team, including overseeing Account Managers and TAS. Foster a culture of accountability, collaboration, and high performance within the team.
   • Monthly AM/TAS Reports: Ensure that monthly reports for AMs and TAS are completed, providing performance updates, KPI assessments, and ensuring adherence to company policies to management.
3. Account Operations and Performance Tracking:
   • Monitor Monthly Commitments: Track and manage the total monthly commitments of all team members under the AD s responsibility, ensuring that commitments align with team goals and expectations.
   • Daily Call and RMS Tracker Management: Lead and manage daily calls, reviewing and updating the Daily RMS Tracker for leads, leave calendars, action items, and other necessary updates to ensure the smooth running of accounts.
   • KPI Monitoring: Oversee the performance of all assigned accounts, ensuring that KPIs for both clients and the internal team are met and that any issues are addressed promptly.
   • Quality & Compliance Assurance: Ensure that all processes and procedures are followed, quality standards are met, and projects are completed within the approved margins.
4. Business Development and Lead Acquisition:
   • Acquire Leads for Current and New Business Development: Proactively seek out opportunities to generate new leads and expand existing accounts. Work closely with clients to understand their evolving needs and provide solutions that will drive new business.
   • Opportunities for Account Growth: Continuously identify opportunities for growth within current accounts, aiming to increase revenue and strengthen relationships with clients.
   • Collaborate for Business Expansion: Collaborate with other internal teams to ensure new business opportunities are identified, developed, and successfully implemented.
5. Client and Team Communication:
   • Regular Communication: Provide consistent, two-way communication between clients and internal teams, ensuring that client expectations are clearly set and met while also keeping teams informed of client needs and feedback.
   • Reports and Updates: Provide regular input on account activities, including status reports and call reports, ensuring clients and internal teams are aligned and aware of progress.
   • Client Expectations Management: Set realistic and clear expectations with clients regarding deliverables, timelines, and outcomes, ensuring that all parties are aligned.
6. Account and Team Performance Reporting:
   • Oversee AM/TAS Performance Reports: Ensure that monthly performance reports for Account Managers and Talent Acquisition Specialists are completed accurately and on time. Review KPIs, assess individual and team performance, and provide feedback for improvement.
   • Company Policy and KPI Assessment: Review and assess the adherence of the AM/TAS teams to company policies and KPIs, ensuring that performance is aligned with organizational goals.
7. Leadership of Accounts Management and Team Development:
   • Lead and Oversee Team Operations: Oversee the day-to-day operations of the assigned accounts and teams, ensuring efficiency, productivity, and the achievement of performance goals and conduct weekly CRM calls with Account managers.
   • Mentorship and Coaching: Provide leadership and mentorship to the AM and TAS teams, supporting their professional growth, addressing any performance concerns, and ensuring high levels of job satisfaction and team morale.
   • Foster Team Collaboration: Encourage open communication and collaboration across teams to ensure that everyone is working towards common objectives and that client requirements are met without friction.

JOB DESCRIPTION OF ACCOUNTS DIRECTOR:

Required Qualifications and Skills:

• Experience: 4+ years in account management, client relations, or similar roles, preferably in a recruitment, staffing, or service-oriented industry.
• Leadership Skills: Proven experience in leading and managing teams, with the ability to motivate and drive performance in a fast-paced environment.
• Strong Communication Skills: Exceptional verbal and written communication skills with the ability to interact effectively with clients and internal teams.
• Analytical Abilities: Strong analytical skills to assess team and account performance, track KPIs, and ensure the achievement of goals.
• Problem-Solving Skills: Ability to manage escalations and resolve client or internal issues effectively and efficiently.
• Client-Focused: A client-centric approach, with a proven track record of building long-term relationships and delivering results.
• Business Development Acumen: Experience with acquiring and developing new business opportunities and expanding client accounts.
• Project Management: Ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality outcomes.

Preferred Qualifications:

• Industry Experience: Previous experience in [specific industry, e.g., staffing, recruitment, technology, healthcare, etc.] is a must.
• CRM and Reporting Tools: Familiarity with CRM systems (e.g., Zoho) and performance tracking tools.
• Education: Masters in Business Administration, Management, or a related field is preferred.