Overview
Skills
Job Details
Meet with stakeholders to understand requirements, determine design and perform gap analysis to identify appropriate deployment strategy
Architect, configure and customize Salesforce application/solution as per business requirements and expectations using out-of-box features and Salesforce platform (force.com)
Clear understanding of integrating Salesforce application/solution using natively available integration techniques like REST/SOAP etc.
Demonstrate knowledge and expertise in implementing large scale enterprise solutions including integration and data migrations.
Design and configure communities including coordinating UI/UX/508 compliance/security activities
Capable of responding to RFI/RFQ/RFP along with architecting, estimating, sizing and pricing in coordination with proposal team and Salesforce.
Able to build demo solutions as requested by Sales/Business Development team and participate in orals as necessary.
Evaluate, ensure and recommend appropriate solution is leveraged like Platform vs Service cloud
Brainstorm solutions, conduct architecture and design reviews to support internal teams as well as end clients.
Follow best practices and continuous improvement process to identify future upgrade issues and design considerations
Demonstrate breadth of knowledge including Tableau, Einstein Analytics, MuleSoft and latest offerings from Salesforce.
Lead a team of Salesforce developers and admins along with multiple projects
Educational and Experience Requirements:
Bachelor's Degree in Computer Science, Information Systems or Engineering from an accredited college or university; Additional experience would be considered in lieu of degree
At least ten (10) years of related experience; Twelve (12) years preferred
At least five (6) years of Salesforce experience and 5+ years in IT
Excellent verbal and written communication to technical audiences, non-technical audiences, and senior management
Solution Architect experience on implementation projects using Agile approaches
Excellent understanding of Salesforce architecture, declarative capabilities, platform configuration and related limits and how they influence design
Experience integrating with 3rd party solutions using industry standard techniques like REST and experience in using integration tools like MuleSoft
Nice to have:
Supervisory experience in leading Salesforce developers and admins
Salesforce Certified Application Architect or System Architect required
Salesforce Certified Technical Architect desired
Experience in architecting solutions that are aligned with Contact Center capabilities are preferred with tools such as SuccessKPI, AWS Connect, Service Cloud Voice and Salesforce Service Cloud