IT Systems Support Specialist

IT Systems Support Specialist

Department: Corporate/Administrative

Employment Type: Full Time

Location: Atlanta, GA

Reporting To: Francisco Villa

Compensation: $55,000 - $63,000 / year

Description

Alta Planning + Design seeks an IT Systems Support Specialist for our Atlanta office!

About Alta
We are a consulting firm with a mission to create active communities where bicycling and walking are safe, healthy, and regular activities. We specialize in bicycle, pedestrian, trail, park, greenway, and roadway planning, as well as design, engineering, and implementation, along with outreach and education programs. Alta Planning + Design is committed to creating and supporting a diverse workforce.

Day to Day

This position is responsible for ensuring the desktop, application, data, network, security, and VoIP systems are appropriately maintained, and to support the efforts of staff, and facilitate timely and efficient delivery of IT project deliverables.

A broad understanding of the following areas is required: desktop and laptop hardware, applications, IT support procedures, basic networking concepts, security, and VoIP, as well as the ability to respond quickly to multiple customer needs and take direction from senior staff.

Position Priorities

The essential priorities of this position are to be a collaborative member of Alta's IT team in the timely resolution of customer issues and document those efforts.

Responsibilities and Tasks
Responsibilities of this position include:

• Manage and maintain workstations, applications, and networks to ensure appropriate functionality working directly with Alta personnel
• Contribute to the implementation and management of corporate policies and procedures regarding the use of Alta's Information Technology systems
• Contribute to documentation for new and known issues or processes
• Document efforts in an IT issue/asset tracking application
• Elevate support cases to Senior IT team members when needed
• Assist ongoing IT projects

Qualifications

Required
This position requires a combination of skills, experience and education including, but not limited to

• Minimum of 1 year of experience as an IT System Support Specialist, sysadmin, network analyst, or similar support position with strong customer engagement and trouble-shooting skills
• Solid understanding of current Windows Professional desktop operating systems (11), and Active Directory, Azure, Entra, Intune
• Basic understanding of the MacOS operating system
• Solid understanding of the Microsoft 365 environment including Outlook, Teams, SharePoint, and OneDrive with an emphasis on internal and external sharing and collaboration
• Solid understanding of network systems
• Solid understanding of VoIP systems
• Solid understanding of multifunction printers and plotters including configuration, setup, and management, as well as the Microsoft Universal Print framework
• Ability to manage competing priorities, multiple, simultaneous tasks, and logically perform troubleshooting to arrive at effective solutions
• Work as a contributing member of a group, and individually, when necessary, with a strong sense of accountability and good decision-making skills
• Use best practices regarding IT systems and data security
• Maintain integrity and confidentiality regarding internal Alta data
• Proven interpersonal, written, and verbal communication skills
• Ability and willingness to travel occasionally to Alta offices throughout the US
• Ability to lift 30lbs (14Kg), and occasionally work in confined spaces such as under desks or within cramped telco-rooms

There are a number of additional skills, experience, and education that would be beneficial to this position including, but not limited to:

• Solid and demonstrated understanding of enterprise sync and share applications such as Windows Azure, Intune, and Egnyte,
• Solid and demonstrated understanding of DNS and DHCP concepts and troubleshooting
• Proficient with Microsoft Office 365 applications and administration
• Ability to work with non-technical customers and explain complex technical concepts in ways that will be understood
• An associate or bachelor's degree in information technology, Computer Science or a related field of study, or two (2) years of IT industry experience

Experience and understanding of:

• Microsoft 365 applications
• Adobe Creative Suite
• Autodesk AutoCAD Civil 3D
• Bentley MicroStation
• Esri ArcGIS
• Trimble SketchUp
• Google Earth
• Synchro/SimTraffic
• FreshService ITSM
• Enterprise resource planning and project management tools such as Wrike or Microsoft Project

Certifications including:

• CompTIA A+, Network +, Security +
• Cisco CCNA
• Microsoft MCP

What We Offer

Flexible Schedule

Alta offers a flexible, hybrid work schedule where most employees work from home three days per week. In-office days support our collaborative culture, one of our core values.

The office is located in downtown Atlanta within the Fairlie Poplar Historic District. We are two blocks from Peachtree Center Station to the north and Five Points Station to the south. Our office is a part of Flatiron City, a vibrant business community with weekly social events, a coffee shop on the ground level, and walking distance to many restaurants.

Compensation

The pay range for this job in Atlanta is $55,000-$63,000 annually. Placement within the range is based upon experience, skill-sets, and qualifications.

Benefits

Alta offers comprehensive benefits to all full-time employees:

• Medical: PPO or HSA medical plans
• Dental/Vision: PPO
• Life Insurance: Alta pays 100% of the premium for life and AD&D, equal to your base compensation
• 401(k): Alta provides a match up to 3%
• PTO: 21 days accrued annually to start
• Holidays: 11 total company paid holidays
• Paid Parental Leave/Short-Term Disability
• Additional Benefits: Wellness reimbursement up to $800 annually, Alta Gets Around benefit of up to $900 annually, 5-year travel award, and professional development opportunities

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*The following statements pertain to US Candidates Only*