ServiceNow Solution Architect

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Description ServiceNow Solution Architect
Work Location : Dallas, TX , Middletown, NJ Onsite Hybrid
CSA, CIS, CAD active certifications are mandatory

The Solution Architect is a key member of the ServiceNow implementation project team and
is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.
RESPONSIBILITIES:

• Participate in process flow analysis and process redesign along with the Project Manager
• Ability to work in ServiceNow proposals by creating High Level and Low-Level Design Document
• Share best practices and be consultative throughout the technical design of the project
• Produce a detailed functional design document to match customer requirements
• Ability to produce a technical specification for custom development and systems integration requirements
• Participate in internal projects as required
• Maintain current ServiceNow knowledge through self-study and utilization of available training

PREFERRED SKILLS/EXPERIENCE:

• Ideal candidate must be self-motivated with a proven track record in ITSM and ITOM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:
• Hands-on with ServiceNow and ability to train rest of the team for various technical roles (SystemAdmin, Developer, Implementation Specialist) required for ServiceNow implementation.
• Advanced experience in ITSM, ITOM, CMDB, Orchestration, SPM, HRSD, CSM and Scoped Applications
• ServiceNow e-bonding and integrations with proprietary or custom develop solution.
• Strong presentation and communication skills
• Ability to understand business requirements and convert them into solution designs
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
• Should have participated in, and be familiar with project methodologies
• 5-7 years of relevant experience in professional services or customer support operations
• 3-6 years of ITSM systems integration and/or implementation experience
• Proven Solutions consulting experience

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.