Dynamics 365 Contact Center Solution Architect

Overview

Remote
$80 - $90
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Microsoft Dynamics
Microsoft Dynamics 365
Contact Center
Microsoft Copilot Studio
Communication Services
Microsoft Azure
Omnichannel
Omni-channel
Unified Routing
Workstreams
Channel integration
Voice
Solution Architect
Solution Architecture
Routing

Job Details

Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "Dynamics 365 Contact Center Solution Architect" for one of our industry leading clients.

Please find additional details about the role below:

Role: Dynamics 365 Contact Center Solution Architect

Location: San Francisco, CA (Remote)

Duration: Contract

Rate: $80 - 85/hour

Top 3 Skills :

  1. Microsoft Dynamics 365 Contact Center
  2. Microsoft Copilot Studio
  3. Azure Communication Services

Responsibilities:

  • Lead technical design sessions and own the implementation of D365 Contact Center solutions.
  • Provide technical oversight on key components such as:
    • Omnichannel for Customer Service
    • Unified Routing, Workstreams
    • Channel integration (voice, chat, social)
    • Microsoft Copilot and Virtual Agents
  • Collaborate with Solution Architects to design integrations with backend systems and external services.
  • Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
  • Review code and ensure alignment with best practices and enterprise standards.
  • Troubleshoot complex technical issues and provide proactive resolutions.
  • Contribute to DevOps processes including CI/CD pipelines and ALM best practices.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .

Some of our recent awards include:

  • Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
  • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
  • Received the TechServe Excellence award.
  • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
  • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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