Overview
On Site
Hybrid
USD 115,000.00 - 120,000.00 per year
Full Time
Skills
Attention to detail
Technical Support
Team management
Computer science
Problem solving
Management
Mentorship
Operations
Preventive maintenance
Documentation
Reporting
Supervision
Training
Leadership
Data
Microsoft Windows
Linux
Unix
IBM
Amazon Web Services
DevOps
Agile
Computer networking
Scripting
Bash
Windows PowerShell
Python
Mainframe
IBM WebSphere MQ
IBM WebSphere
Banking
Finance
Policies
Communication
Job Details
Job Summary/Company:
Are you a hands-on technical leader with a passion for managing and mentoring teams in a fast-paced environment? We are seeking a Technical Support Manager to oversee our Operations Technical Support Team, focusing on delivering exceptional service to our customers. This is a 24x7 operation and the desired shift is Tuesday-Saturday 9am-5pm. This position is available in NY, NY, or Winston-Salem, NC.
Responsibilities:
Qualifications/Background Profile:
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This job is Hybrid Remote.
Pay Range: Salary $115,000.00 to $120,000.00
Download the Sparks Group mobile app from or .
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Are you a hands-on technical leader with a passion for managing and mentoring teams in a fast-paced environment? We are seeking a Technical Support Manager to oversee our Operations Technical Support Team, focusing on delivering exceptional service to our customers. This is a 24x7 operation and the desired shift is Tuesday-Saturday 9am-5pm. This position is available in NY, NY, or Winston-Salem, NC.
Responsibilities:
- Team Management: Oversee the Operations Technical Support Team, ensuring seamless support, task execution, and operational improvements.
- Documentation and Reporting: Develop and maintain operational documentation, reports, schedules, and checklists.
- Shift Coverage: Provide coverage for day or night shifts and occasional weekend work.
- Supervision and Training: Supervise and mentor 5-10 direct reports, focusing on skill development and contingency readiness.
Qualifications/Background Profile:
- Education and Experience: Bachelor's degree in Computer Science or a related field, or 5-10 years of practical work experience. Minimum 2 years of leadership in a data center environment.
- Technical Proficiency: Proficiency in Windows, Linux, Unix, IBM Pure Technology, AWS, DevOps, Agile processing, Networking systems, and Scripting (Bash, PowerShell, or Python).
- Industry Knowledge: Familiarity with Mainframe, Windows Distributed systems, MQ, WebSphere, and experience in Banking or Financial institutions.
- Skills and Traits: Strong attention to detail, adherence to firm policies, excellent communication, problem-solving skills, and ability to work in a fast-paced environment.
------------------------------------------------------------------
This job is Hybrid Remote.
Pay Range: Salary $115,000.00 to $120,000.00
Download the Sparks Group mobile app from or .
------------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.