Overview
On Site
USD 16.00 - 18.00 per hour
Contract - W2
Contract - Independent
Skills
Analytical Skill
Effective Communication
Computer Networking
Training
Research
Service Level
Customer Satisfaction
Collaboration
Organized
Service Desk
Issue Resolution
Technical Support
Help Desk
Microsoft Windows
Communication
Customer Service
Point Of Sale
Attention To Detail
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a Help Desk Analyst to join our team in Greenville, South Carolina, for a contract position. This role requires a skilled individual who can provide technical assistance, resolve complex issues, and guide users through troubleshooting processes. The ideal candidate will possess strong analytical abilities, effective communication skills, and a commitment to delivering excellent customer service.
Responsibilities:
Respond to incoming calls by diagnosing and resolving basic technical issues, such as password resets, printer setup, and networking queries.
Offer guidance and training to users on new or updated technologies to enhance their proficiency.
Research and implement solutions using internal and external knowledge bases.
Escalate unresolved technical problems to higher-level support teams, including specialists and managers.
Document all troubleshooting steps, decisions, and actions taken to ensure consistent resolution processes.
Monitor and meet established service level requirements to maintain client satisfaction.
Collaborate with team members to refine help desk procedures and improve overall efficiency.
Maintain an organized record of service desk tickets and track trends for proactive issue resolution.
Ensure a thorough and customer-focused approach in all interactions with users.
Adapt to shifting priorities and tasks in a fast-paced environment.
Requirements
Proven experience in technical support or help desk roles, with a solid understanding of processes and procedures.
Strong technical aptitude with the ability to analyze and solve complex problems.
Proficiency in using Microsoft Windows and ticketing systems to manage and resolve issues.
Excellent verbal and written communication skills to effectively convey solutions and influence positive change.
Demonstrated ability to provide exceptional customer service and build strong relationships.
Skilled in basic troubleshooting, including POS systems and telephone support.
Strong organizational abilities with attention to detail and the capacity to manage multiple tasks.
Self-motivated and capable of prioritizing workloads independently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a Help Desk Analyst to join our team in Greenville, South Carolina, for a contract position. This role requires a skilled individual who can provide technical assistance, resolve complex issues, and guide users through troubleshooting processes. The ideal candidate will possess strong analytical abilities, effective communication skills, and a commitment to delivering excellent customer service.
Responsibilities:
Respond to incoming calls by diagnosing and resolving basic technical issues, such as password resets, printer setup, and networking queries.
Offer guidance and training to users on new or updated technologies to enhance their proficiency.
Research and implement solutions using internal and external knowledge bases.
Escalate unresolved technical problems to higher-level support teams, including specialists and managers.
Document all troubleshooting steps, decisions, and actions taken to ensure consistent resolution processes.
Monitor and meet established service level requirements to maintain client satisfaction.
Collaborate with team members to refine help desk procedures and improve overall efficiency.
Maintain an organized record of service desk tickets and track trends for proactive issue resolution.
Ensure a thorough and customer-focused approach in all interactions with users.
Adapt to shifting priorities and tasks in a fast-paced environment.
Requirements
Proven experience in technical support or help desk roles, with a solid understanding of processes and procedures.
Strong technical aptitude with the ability to analyze and solve complex problems.
Proficiency in using Microsoft Windows and ticketing systems to manage and resolve issues.
Excellent verbal and written communication skills to effectively convey solutions and influence positive change.
Demonstrated ability to provide exceptional customer service and build strong relationships.
Skilled in basic troubleshooting, including POS systems and telephone support.
Strong organizational abilities with attention to detail and the capacity to manage multiple tasks.
Self-motivated and capable of prioritizing workloads independently.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.