Support Specialist

Our client DFW based client is a non-profit organization that has been around for over 50+ years. They are hiring a Support Specialist. This company is a community leader in providing responsive, innovative educational solutions. Work in a dynamic environment with colleagues all striving to give children the best learning experiences possible.

Here s how you will impact the company:

Support school administrative and technical staff through the on-boarding and on-going computer management processes for related school data products, including set up and monitoring of data feeds from student information systems, college readiness assessment vendors, and other data sources

Participate as an influential team member contributing to center-wide strategic planning goals.

Provide support via help desk ticketing system and telephone for internal and external customer service, event, login, and password issues.

Maintain up-to-date knowledge of current registration software to support internal office staff and consultants with calendar events and ticket escalation.

Maintain appropriate use of formal training to enhance job performance.

Resolve service problems by clarifying the customer issue, determining the cause of the problem, selecting, and explaining the best solution, expediting assistance or adjustment, and following up to ensure resolution.

Manage a large volume of incoming calls and support tickets.

Identify and assess customer needs to achieve customer satisfaction.

Display proficient levels of technology applications and remain current in digital integration.

Exhibit initiative in identifying problems and suggesting solutions positively.

Keep supervisor informed of program and district needs.

Maintain a positive, customer-friendly, and professional tone in all communication (i.e., email, written, and verbal).

Adhere to Center procedures, guidelines, and policies.

We Can Get You an Interview for This Position If You Have:

High school diploma or equivalent required.

Six months (minimum) related work experience in a support analyst, help desk, or call center

Experience with student information systems a plus

Experience with TIMS, Jira or other ticketing system preferred

Why you'll love working at our client:

You'll work with a talented group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment.

Learn new technologies to enhance your skills.

You ll work with your local community to improve educational systems.

More awesome benefits include week off at Thanksgiving, a week off at Christmas time, one week off in March, and other holidays, medical, dental, vision, and life insurance plans, 457(b) and 401(a), up to 10 vacation days a year and more.

Ongoing training provided and plenty of opportunities to grow.

If you are interested in this position, please forward your resume to