Network Operations Manager

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. We are seeking an experienced and motivated Operations Manager to join our Enterprise Network team. Enterprise Network Operations team keeps Apple's always-on world-class Employee Office, Remote Access, ExtraNet Partner and SoS networks running smoothly and efficiently. We're a global community of engineers who operate a standards-based technology, protocol, and vendor stack that provides connectivity for all employees, partners and customers. We're seeking a self-motivated, dedicated and passionate leader to manage a dynamic and exciting team. You will be skilled in working globally, strong collaborator, liaising with our internal teams, build relationships with our business partners and manage external service providers & vendors to drive high availability network. As the Network Operations manager, you will lead the global team of network first responders to triage and mitigate critical network incidents.

Description The Enterprise Network team is responsible for keeping our sites connected globally and enabling quality connectivity for Apple Employees, Business Partners to utilized Services and collaborate across the globe. The role involves leading incident response, defining and implementing proactive monitoring strategies, driving network efficiency efforts, as well as collaborating with cross-functional teams and business partners to scale the network to support the company growth. The successful candidate must have a strong technical and leadership background, having worked in the industry for over a decade. They must be comfortable in high-pressure situations, triaging, resolving, and permanently fixing problems at scale using tools and automation. They should also build a culture of learning and passionately care about the user experience.

Minimum Qualifications

• Extensive experience leading a Network Operations Team, running high-performing teams within a large-scale global Enterprise organization or service provider environment.
• Key responsibilities include demonstrating leadership and people management skills, critical thinking, tactical execution, and a persistent attention to detail. Additionally, experience in evaluating and leading outages to business-critical infrastructure is crucial.
• Self-motivation, strong analytical and organizational skills, and the ability to deliver clear and effective leadership service updates are also crucial. Proficiency in network monitoring and telemetry tools, such as SNMP, NetFlow, and Streaming Telemetry, is vital.
• Experience with Python, Ansible, Perl, Go, and other automation and tooling languages is also required.
• Solid grasp of TCP/IP, IPV6, DHCP, and BGP is needed.
• Proficiency in communicating network-related critical metrics and conducting operational reviews to management is required. Experience working in large-scale network environments with ITIL Incident, Problem, and Change Management processes is also vital.

Preferred Qualifications

• Flexibility to work early morning or late-night shift patterns required
• Generative AI expertise to develop predictive maintenance models, anomaly detection systems, and autonomous troubleshooting solutions
• Familiar with Network Vendors Cisco, Arista, Aruba, Palo Alto Networks, Opengear, FortiNet etc
• Hands-on experience with wired & WiFi, switching, routing, firewall and WAN/Telcom, dark fiber & Internet VPN.
• Working knowledge of networking concepts and protocols (OSPF, VXLAN, VLANs, QoS etc.).
• Experience with cloud networking technologies (AWS, Azure, Google Cloud Platform)
• Knowledge of software-defined networking (SDN) concepts and technologies.
• Knowledge of network virtualization technologies (VMware NSX, NFV, Cisco ACI, etc.)

Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $155,600 and $234,200, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .