Hardware Technician

Position Title: Hardware Technician

Locations: New Albany, OH

Duration: 6 Months

Shift timings: 6 AM to 6 PM

Back half: Wednesday or Thursday through Saturday.

Pay Rate: $20 23/hr

Job Description:

• IT background, preferably hands-on hardware experience.


• Experience with ticket systems and queue management.


• Ability to quickly understand and work with tickets.


• Hardware-related skills are key.


• Newer campuses moving towards machine learning and liquid cooling.


• Campus 1 and 2 (where Joshua is located) still have legacy systems.


• Need candidates with foundational knowledge in hardware and IT troubleshooting.


• Ticket-driven work.


• Parts cage is the closest thing to an assembly-style procedure.

Ticket Handling Stages:

• Simple tasks: Hardware swaps (RAM, network cards).


• Scan asset, scan new asset, swap.


• Automation helps identify the problem.


• More complex tasks: CPU, motherboard swaps, media type tickets.


• Most difficult: Networking issues (fiber troubleshooting).


• Requires critical thinking and a higher skill cap.


• Loopback testing.


• Progression: Master each set of tickets, then move on, shadow peers.

Systems and Technologies:

• Ticketing system: TCorp or SimT (Amazon-specific).


• Similar to other ticketing systems (first-in, first-out, business priority).


• Fulfillment side uses ServiceNow.

Soft Skills and Traits:

• Self-starter (due to the feedback dynamic with green badgers).


• Good team communication.


• Not afraid to ask questions.


• Critical thinking and problem-solving skills.