Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart

Overview

On Site
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

business analyst
Business Systems Analyst
system configuration
Business Process Improvement
Issue Troubleshooting
Process Flow Diagrams
System Documentation
Collaboration Tools
System Support
L1/L2 Support
Ticket Resolution
Support Documentation
Smart Sheets
Agiloft
Lucid Chart
Platform Administration
Workflow Updates
Template Maintenance
FAQs / SOPs
Support Queues
IT Support Analyst
System Operations
Process Analyst
Low-code Platforms

Job Details

Solution IT Inc. is looking for a Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart for one of its clients Redwood City, CA

Only locals

Job Title: Business Systems Analyst Smart Sheets, Agiloft & Lucid Chart

Job Description:

We are seeking a detail-oriented Business Analyst to support operations across Smart Sheets, Lucid Chart, and Agiloft platforms. The role is primarily focused on support activities, including resolving L1/L2 tickets, maintaining system documentation, and collaborating with business users to ensure smooth platform usage.

Responsibilities:

  • Over all 2 4 years of experience.
  • Provide L1/L2 support for Smart Sheets, Lucid Chart, and Agiloft platforms.
  • Troubleshoot user issues, escalate complex tickets, and ensure timely resolution.
  • Maintain and update process flows, diagrams, and templates using Lucid Chart.
  • Support configuration and workflow updates in Agiloft as per business needs.
  • Collaborate with business users to understand recurring issues and suggest improvements.
  • Document resolutions, FAQs, and SOPs for support processes.

Required Skills:

  • Hands-on experience with Smart Sheets, Lucid Chart, and Agiloft.
  • Strong analytical and problem-solving skills.
  • Ability to manage support queues and prioritize tickets effectively.
  • Good communication and documentation skills.
  • Exposure to life sciences or regulated environments is a plus.

Work Site: Redwood City, CA

Duration: 6 Months

Expected Start Date: Immediate - 2 weeks

Number of Positions: 01

Please send your responses back to

About Solution IT

Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.