Overview
Skills
Job Details
Essential Functions:
o Practice client service to help foster and enhance our relationships with our clients.
o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.
o Maintain current knowledge of relevant technology and researches industry best practices.
o Gain and maintain certifications in assigned area of expertise.
o Work with the end user to resolve desktop level helpdesk tickets.
o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.
o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.
o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
o Assist in the development of technical application design documents.
o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.
o Assist project team members in developing scope documents and project estimates.
o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.
o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.
o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.
o Understand the impact of projects on both business and technology infrastructure.
o Mentors and coaches for the development of others.
o Perform other tasks as needed and/or requested.
Education and Experience:
o Associate's or bachelor's degree and 4+ years of related information systems experience.
Required skills and abilities:
o Exceptional client service orientation.
o strong technical knowledge of telecommunications, network and PC operating systems.
o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.
o Excellent verbal and written communication skills.
o Ability to conduct and direct research into technical issues and products as required.
o Ability to present ideas in a business-friendly and user-friendly language.
o High level of self-motivation.
o Keen attention to detail.
o Proven analytical, strategic thinking and problem-solving abilities.
o Ability to effectively prioritize and execute tasks in a high-pressure environment.
o Ability to thrive in a culture of growth, change and continuous learning.
o On-call availability.
o Ability to travel.
o Ability to work in an environment which may require:
o Sitting for extended periods of time.
o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to
handle other computer components.
o Occasional inspection of cables in floors and ceilings.
o Lifting and transporting moderately heavy objects, such as computers and peripherals.
o Familiarity with Hyper V, Vmware (Vsphere , esxi) - General Maintenance and support, Lifecycle Upgrade.
o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.
o Domain Services (DHCP,DNS Active Directory Group Policy).
o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).
o Certificate Administration- Internal (Microsoft CA) and External.
o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.
o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).
o Powershell Scripting knowledge.
o Public Cloud Services such as AWS, Azure, Office 365.
location: CLIVE, Iowa
job type: Permanent
salary: $60,000 - 75,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job Summary:
The Systems Engineer I is the core functionality position of our Managed Services team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues.
Essential Functions:
o Practice strong client service to help foster and enhance our relationships with our clients.
o Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.
o Maintain current knowledge of relevant technology and researches industry best practices.
o Gain and maintain certifications in assigned area of expertise.
o Work with the end user to resolve desktop level helpdesk tickets.
o Coordinate with Technology management to resolve desktop, network, server and voice hardware or software based issues.
o Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.
o With moderate guidance from other project members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
o Assist in the development of technical application design documents.
o Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.
o Assist project team members in developing scope documents and project estimates.
o Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.
o Develop knowledge of internal and external clients' business and help provide options to resolve issues or proactively advance organization forward.
o Complete assigned tasks in a timely manner, track hours and communicate status to project manager.
o Mentors and coaches for the development of others.
o Perform other tasks as needed and/or requested.
Education and Experience:
o Associate's or bachelor's degree and 4+ years of related information systems experience.
Required skills and abilities:
o Exceptional client service orientation.
o strong technical knowledge of telecommunications, network and PC operating systems.
o Competence in diverse technology skills, including desktop support, network/server/voice infrastructure design/build/modification, Business application management and LAN/WAN administration.
o Excellent verbal and written communication skills.
o Ability to conduct and direct research into technical issues and products as required.
o Ability to present ideas in a business-friendly and user-friendly language.
o High level of self-motivation.
o Keen attention to detail.
o Proven analytical, strategic thinking and problem-solving abilities.
o Ability to effectively prioritize and execute tasks in a high-pressure environment.
o Ability to thrive in a culture of growth, change and continuous learning.
o On-call availability.
o Ability to travel.
o Ability to work in an environment which may require:
o Sitting for extended periods of time.
o Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to
handle other computer components.
o Occasional inspection of cables in floors and ceilings.
o Lifting and transporting moderately heavy objects, such as computers and peripherals.
o Familiarity with Hyper V, Vmware (Vsphere , esxi) - General Maintenance and support, Lifecycle Upgrade.
o Troubleshoot SAN (Powervault, Pure storage) General Maintenance and support, Lifecycle Upgrade.
o Domain Services (DHCP,DNS Active Directory Group Policy).
o External DNS modification - Understanding on how external records work (MX, TXT, A, AAAA).
o Certificate Administration- Internal (Microsoft CA) and External.
o Horizon VDI , AVD , Basic Level of troubleshooting knowledge, and all services tied with each product, App Volumes, DEM, Nvidia GRID, Connection Servers, UAG, FSLogix.
o MDM Management understanding on how to enroll devices and troubleshoot issues with compliance and deploy applications (Intune, WS1, JAMF).
o Powershell Scripting knowledge.
o Public Cloud Services such as AWS, Azure, Office 365.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
- Professional Engineer
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other